Store Soft Solutions

Cynosure Corporate Solutions

0 years

0 Lacs

chennai tamil nadu india

Posted:3 days ago| Platform:

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Skills Required

software support troubleshooting data reports resolve migration backup development training onboarding documentation engineering sql networking erp communication service

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a dedicated Software Technical Support Executive to assist customers in installing, configuring, and troubleshooting our software solutions. This role involves providing technical support, guiding customers on product usage, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Provide technical support via phone, email, WhatsApp, and remote tools.
Install and configure software at customer sites or remotely.
Troubleshoot issues related to software performance, data entry, reports, and integrations.
Assist customers with product workflows and best practices.
Log tickets, follow up, and resolve issues promptly.
Support data migration, backup, and recovery.
Coordinate with development teams for bug fixes and enhancements.
Provide training and onboarding to new clients.
Maintain daily reports and documentation of customer interactions.

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
Diploma candidates with strong technical knowledge are also welcome.
Basic understanding of software applications, databases, and operating systems.
Knowledge of SQL, networking, or ERP systems is a plus.
Strong communication and customer service skills.
Problem-solving mindset and quick learner.
Willingness to travel for client visits (if required).

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Cynosure Corporate Solutions

Consulting

Anytown

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Store Soft Solutions

Cynosure Corporate Solutions

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Store Soft Solutions