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Reliance Retail
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Store Manager

Store Manager

Reliance Retail

1 - 6 years

1 - 4 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Retail Store Operations Store Operations Loss Prevention Inventory Management Retail Operations Shrinkage Control Floor Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections

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Reliance Retail

www.relianceretail.com

Retail

Hyderabad

1,00,000+ Employees

504 Jobs

Key People

Isha Ambani

Director
Kishore Biyani

Strategic Advisor
Alok Dutta

Chief Operating Officer

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