Store Manager - Marina Mall - Chennai

The Store Manager is a key role responsible for ensuring the success of the retail store by effectively leading store operations, driving sales performance, and providing exceptional customer experiences. By utilizing operational expertise, customer-centric strategies, and team leadership, the Store Manager plays a crucial role in achieving business objectives. As the Store Manager, your primary responsibilities will include focusing on customer satisfaction by delivering exceptional customer service and building strong relationships with customers. You will handle customer queries, concerns, and feedback with professionalism and empathy, ensuring that all employees adhere to company policies to cultivate a customer-centric culture. In terms of sales mastery, you will be responsible for driving sales to meet or exceed store targets, leveraging data insights to optimize inventory, and collaborating with the Visual Merchandising team to ensure effective in-store displays. Your leadership excellence will be demonstrated by motivating the store team to achieve high performance through coaching, recognition, and accountability. Managing team dynamics, resolving conflicts, and focusing on team development will also be essential aspects of the role. Adapting to new business strategies and effectively implementing changes within the store environment will be a key aspect of change management. Utilizing data insights to make informed decisions that enhance operational efficiency and customer satisfaction is crucial. You will also be responsible for overseeing store operations, including visual merchandising, stock management, and shrinkage prevention, while maintaining outstanding store condition and handling administrative tasks. The ideal candidate for this position should have a Bachelor's Degree and a minimum of 5+ years of retail experience in the fashion industry, with at least 2 years of experience as a store manager or assistant store manager leading a team of 5+ people. Proficiency in Microsoft Office, demonstrated success in achieving sales targets, exceptional customer service orientation, and strong team leadership skills are essential requirements. Excellent communication, interpersonal, analytical, and problem-solving skills, along with a solid understanding of store operations, visual merchandising, and inventory management, are also necessary for success in this role.,