Store Manager - Kochi

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key

Responsibilitie

s

: Customer Focus

• Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

• Exhibit emotional intelligence to build trust and rapport with

customers.

• Handle customer queries, concerns, and feedback with

professionalism and empathy.

• Ensure all employees adhere to the companys policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

• Leverage data insights to optimize inventory and identify

growth opportunities.

• Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

• Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

• Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

• Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management

• Adapt to new business strategies and implement changes

effectively within the store environment.

• Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

• Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

• Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.

• Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.

• Maintain outstanding store condition.

• Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating

operational checklists.

Candidate

Requirement

: Bachelor’s Degree

Total 5+ years of retail experience in the fashion industry, min

2 years of experience as a store manager or assistant store

manager handled a team of 5+ people.

• Expert in Microsoft office.

• Demonstrated success in achieving sales targets and

exceeding customer expectations.

• Exceptional customer service orientation with a strong focus

on customer satisfaction.

• Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations.

• Strong team leadership skills to lead and inspire a team.

• Excellent communication and interpersonal skills for effective

team interaction and conflict resolution.

• Strong analytical and problem-solving skills to analyze data,

identify trends, and make informed decisions.

• Proficiency in store operations, including visual merchandising,

stock management.

• Understanding of inventory management and loss prevention.Role & responsibilities

Preferred candidate profile