Store Manager (Jewellery Industry)

Job Summary:

We are seeking a results-driven and customer-focused Store Manager to oversee daily operations at our jewelry retail store. The ideal candidate will be experienced in high-end retail management, with a strong understanding of luxury product sales, customer service, visual merchandising, and team leadership. You will be responsible for maximizing store performance, driving sales, and ensuring a premium customer experience aligned with our brand values.

Key Responsibilities:

Sales & Customer Service

• Achieve and exceed store sales targets and KPIs.
• Deliver exceptional customer service, ensuring a personalized luxury experience.
• Train and motivate the sales team to maximize cross-selling and up-selling opportunities.
• Resolve customer complaints professionally and efficiently.

Store Operations

• Oversee daily store operations, including opening/closing procedures, inventory control, and visual merchandising.
• Ensure proper handling and security of high-value inventory.
• Maintain store cleanliness, layout, and product displays in line with brand guidelines.
• Ensure compliance with safety, security, and operational policies.

Inventory & Stock Management

• Monitor stock levels and coordinate with procurement teams for replenishment.
• Oversee regular stock takes and inventory audits.
• Prevent stock loss through effective security and loss prevention measures.

Team Management

• Schedule and delegate tasks to team members.
• Foster a positive work environment that encourages growth and high performance.

Reporting & Analysis

• Prepare and present daily, weekly, and monthly sales reports.
• Analyze sales trends and customer feedback to drive business improvements.
• Provide feedback to senior management on product trends and market competition.

Requirements:

Education:

Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Sales-driven with strong customer service focus.
• Good knowledge of jewellery products (gemstones, gold, diamonds, etc.)
• Proficiency in POS systems, MS Office, and retail management software.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Work Location: In person