Steward

Key Performance Indicators Jr.Stweard and Steward

JOB KNOWLDEGE

• Must be have a good knowledge with menu

• Be familiar with the operating sales

• Should have knowledge about wines and liquors

• Should be familiar with updates in the property

Efficiency and obedience

• Responsible for efficient work in work areas

• Be obedient with superiors and treat colleagues fairly

• Be polite to guest and have a good manners

• Filling the absence of staff needed

• Should be work under pressure and long time

Hygiene and personal grooming

• Should have good personal grooming

• Responsible for giving hygienic service to guest

• Must and should take daily bath and proper shave

• Be presentable in front of the guest

GENERAL

• Come in duty punctual with proper grooming
• Proper greetings with staffs and guest
• Make sure all the mis en place and mis en secene
• Check all the f&b outlets including floor pantries and floors
• Greet the guest with a smile and present the menu
• Inform the guest about our specialty and make up sells
• Good commutation with guest and make sure provide assistance of all their quires
• Well Co ordination with kitchen staffs
• Must have good menu knowledge
• Good eye contact and body language
• Make sure the proper clearance and closing
• Make sure the proper inventory and breakage
• Well aware of our property

Key Performance Indicators

JOB KNOWLDEGE

• Must be have a good knowledge with menu

• Be familiar with the operating sales and software like WINHMS

• Should have knowledge about wines and liquors

• Should have good knowledge with updates in the property

Efficiency and obedience

• Responsible for efficient work in all f&b outlets

• Assist and support captains in the operations

• Be obedient with superiors and treat colleagues fairly

• Be polite to guest and have a good manners

• Filling the absence of staff needed

• Should be work under pressure and long time

Hygiene and personal grooming

• Should have good personal grooming

• Responsible for giving hygienic service to guest

• Must and should take daily bath and proper shave

• Be presentable in front of the guest

GENERAL

• Come in duty punctual with proper grooming
• Proper greetings with staffs and guest
• Filling in for absence of staff as needed
• Must have good knowledge about the menu
• Well Co ordination with kitchen staffs and other departments also
• Make sure about proper inventory and breakages
• Assisting captains on their day to day process
• Must have good knowledge about the property
• Good communication skills
• In the absence of captains, act like captains
• Give assistance to the captains for making reports and inventory
• Should have experience in point of sale
• Should familiar with all updates
• In charge for the sections and make sure about costing and daily store indents
• Check all the mis en place and mis en scene as routine