Steward

Job Description Steward (Service Department)

Location: Mohali

Experience Required: We can consider freshers as well with internship in reputed restaurants & hotels

Department: Food & Beverage Service

Reports To: Restaurant Captain / Restaurant Manager

Position Overview

We are looking for a well-groomed, courteous, and service-oriented Steward to join our premium restaurant team. The Steward will be responsible for providing warm and professional guest service, ensuring a memorable dining experience that reflects the standards of a luxury restaurant.

Key Responsibilities

• Greet and assist guests in a professional and courteous manner.
• Present menus, explain specials, and assist guests in making informed choices.
• Take food and beverage orders accurately and relay them promptly to the kitchen and bar.
• Serve food and beverages efficiently, following fine-dining service standards.
• Ensure tables are properly set, cleaned, and reset as per restaurant standards.
• Maintain high levels of hygiene, cleanliness, and presentation in the dining area.
• Anticipate guest needs and provide personalized attention to enhance the dining experience.
• Coordinate with kitchen and bar staff for timely order delivery.
• Handle guest queries, complaints, or special requests with professionalism.
• Support the Restaurant Captain and Manager in smooth service operations.

Requirements

• 0–7 years of experience as a Steward/Waiter in a premium or fine-dining restaurant/hotel.
• Strong communication and interpersonal skills.
• Good knowledge of food, wines, and beverages (fine dining etiquette preferred).
• Well-groomed appearance with a pleasing personality.
• Ability to remain calm and professional under pressure.
• Basic knowledge of POS systems and billing procedures.
• Flexibility to work in shifts, weekends, and holidays.

Key Competencies

• Guest service excellence
• Communication & presentation skills
• Attention to detail
• Teamwork & collaboration
• Upselling and menu knowledge
• Discipline & punctuality

Career Path

With dedication and consistent performance, the role offers growth opportunities into Senior Steward, Captain, and Supervisor roles in the service department of a luxury dining establishment.