Stay Ambassador

Job Title: Stay Ambassador

Location: Bandra West, Mumbai, India

Type: Full-time

Salary: ₹16,000 – ₹18,000/month + Incentives (No upper limit) + Travel Allowance

About the Role

Are you an extrovert who loves meeting new people, making connections, and creating memorable experiences? Do you enjoy being the go-to person for hospitality and guest engagement? If yes, then this role is for you!

As a Stay Ambassador, you will be the face of our brand, ensuring guests feel welcomed, comfortable, and valued throughout their stay. Your role will be a mix of operations, customer service, and brand representation, making every guest’s experience exceptional.

Key Responsibilities

• Guest Engagement & Rapport Building: Welcome guests warmly, build relationships, and ensure they have a great experience.
• Pre-arrival Inspections: Conduct checks to ensure apartments meet housekeeping and maintenance standards before guest arrival.
• Personalised Guest Communication: Make an introductory call to guests, explain house rules, provide check-in guidance, and share local recommendations.
• Check-in & Onboarding: Ensure the lock code is shared only after guest registration is complete and the deposit is paid.
• Local Recommendations: Suggest the best coffee shops, restaurants, and interesting places to visit.
• Guided Experiences: In some cases, personally take guests out to show them around and help them explore the area.
• Problem Resolution: Act as the primary point of contact for guest concerns, coordinate with the Board Line team, and address issues swiftly.
• Brand Representation: Operate as a TBHC ambassador, ensuring high guest satisfaction and positive word-of-mouth marketing.
• Feedback Collection & Improvement: Gather guest feedback and suggest improvements to enhance the guest experience.

What We’re Looking For

• Personality: A fun-loving, outgoing, and friendly individual who enjoys social interactions.
• Experience: Prior experience in hospitality, guest relations, or customer service is a plus.
• Skills: Excellent communication, problem-solving, and multitasking abilities.
• Mindset: Someone who is proactive, energetic, and passionate about hospitality.
• Flexibility: Willing to work in a dynamic environment with flexible work hours. (No late/night shifts)
• Transport: Having a 2 Wheeler of your own lets you Zip Zap Zoom between properties to coordinate efficiently. (Not Mandatory)

Why Join Us?

Work in a lively, people-centric role that offers new experiences every day. Opportunity to acquire entrepreneurial & leadership skills. Meet and interact with guests from all over the world. Be a key part of a growing hospitality brand that values connections and guest satisfaction.

Competitive salary and incentives based on performance & other perks. Enhance your communication skills and build confidence.

If you’re someone who thrives on human interactions, enjoys creating memorable experiences, and wants to be part of a dynamic hospitality team, apply now and be a part of TBHC’s journey to redefine homestay hospitality!

stay_amb1@skillnitro.com