Staff SW Engineer - SRE

The CMS PD Visa Direct SRE group is looking for a Staff Software Engineer who is passionate about Systems Reliability for multiple fast-growing Products. This individual will be responsible for the level 3 functions within the SRE team including creating automation scripts/applications and code fixes. problem and issue investigation, creating monitoring and alerts, Production change validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability.

 

Specific Responsibilities include:

Basic Qualifications

5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 3 - 5 years of experience with Python application 3 - 5 years of experience managing applications running on different middleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes) Ability to work in high pressure scenarios Proficient in the coordination and participation of the Incident, Problem and Change management processes. Analytical and diagnostic skills, e.g., root cause analysis Understanding Agile Scrum processes and concepts. Prior experience with automating task and activities that enable efficiency and higher productivity Understanding of SOA principles and Web Services technologies: REST & SOAP Working knowledge of Oracle or other relational databases Comfortable with working in both Windows and Linux environments 7 years of development experience with APIs, bug fixing, handling Production & Application operations, SQL, Automation Experience with branching strategies within GIT related context. Experience with continuous integration and continuous delivery (CI/CD) tools (Jenkins) and automation Experience with using Splunk for Monitoring and Issue triage Experience with using Prometheus/Grafana Ability to adapt to shift work (off hours/weekend work) Must have a strong commitment to execution, follow through and timely communication Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers