Staff Service Manager

Role Summary

Responsibilities will include

• Lead a team to deliver the ADMS/AEMS/WAMS projects
• Youll own the End-to-End responsibility on the Software Delivery technical element of projects to meet the contracted requirements timeline and quality commitments.
• Own the Solution ensuing that any non-Product requirements are reviewed
• Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work
• Lead the Partners and any Services Engineers assigned to the Project assigning Work Packages and ensuring the reviews on technical landscape
• Ensure development and documentation are fit for purpose.
• Responsible for generating the activities as per the agreed project RACI matrix.
• Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews.
• Responsible for the Environment Strategy for the Project and Support Teams ensuring that these are created built and fully accessible whilst providing support to the Customer on their needs.
• Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team
• The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager
• Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews
• Own the Delivery Model and Tools (e. g. JIRA Confluence)
• Review activities against the WBS and inform the stake holders of any delays or risks
• Collaborate with the Project Manager in relation to the Project Scope ensuring that the deliverables are in accordance with the Scope of Work
• Responsible for the documentation of requirements schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews.

Leadership:

• Has the ability to lead a team of 6-8 people with motivation and high energy level
• Ability to take ownership of projects and deliver while mentoring and helping team.
• Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel.
• Prepare work breakdown structure work instructions estimation tools by working with subject matter experts and prepare a solution package.
• Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development.
• Proactively engages with cross-functional teams to resolve issues and design solutions.

Qualifications / Requirements:

• Engineering Graduate from an accredited university (B. E. /B. Tech/ Engg. Degree)
• 8+ years of experience in TD Domain and implementation services
• Strong analytical skills.
• Strong written and interpersonal communication skills.
• Ability to make formal and informal presentation.
• Prior experience of Product management for software solution offerings would be highly desirable.

Desired Characteristics:

• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Demonstrated ability to manage multiple projects simultaneously
• Strong organizational analytical and problem-solving abilities
• Familiar with contract terms
• Experience working with global teams / partners
• Strong oral and written communications skills
• Strong interpersonal and leadership skills