Staff Service Manager

Job Description SummaryJoin GE Digital as a Technical Delivery Manager, where youll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. Youll lead a team of GE Project Software Engineers, Partners and Contracted Technical SMEs from Partners and Contractors assigned to the Project Team, developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule.
As a knowledge leader on our EMS/DMS/MMS or Asset Management systems, youll have the unique opportunity to contribute and shape the future of our global team.

Job Description

Role Summary

Responsibilities will include

• Lead a team to deliver the ADMS/AEMS/WAMS projects
• Youll own the End-to-End responsibility on the Software Delivery technical element of projects to meet the contracted requirements, timeline and quality commitments.
• Own the Solution, ensuing that any non-Product requirements are reviewed
• Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work
• Lead the Partners and any Services Engineers assigned to the Project, assigning Work Packages and ensuring the reviews on technical landscape
• Ensure development and documentation are fit for purpose.
• Responsible for generating the activities as per the agreed project RACI matrix.
• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews.
• Responsible for the Environment Strategy for the Project and Support Teams, ensuring that these are created, built and fully accessible, whilst providing support to the Customer on their needs.
• Attend the Project Internal and Customer Meetings as well as hold regular Technical Internal and External Meetings and daily Stand-Up meetings (AGILE Scrum) with the team
• The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager
• Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews
• Own the Delivery Model and Tools (e.g. JIRA, Confluence)
• Review activities against the WBS and inform the stake holders of any delays or risks
• Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work
• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews.

Leadership:

• Has the ability to lead a team of 6-8 people with motivation and high energy level
• Ability to take ownership of projects and deliver while mentoring and helping team.
• Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel.
• Prepare work breakdown structure, work instructions, estimation tools by working with subject matter experts and prepare a solution package.
• Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development.
• Proactively engages with cross-functional teams to resolve issues and design solutions.

Qualifications / Requirements:

• Engineering Graduate from an accredited university (B.E./B. Tech/ Engg. Degree)
• 8+ years of experience in T&D Domain and implementation services
• Strong analytical skills.
• Strong written, and interpersonal communication skills.
• Ability to make formal and informal presentation.
• Prior experience of Product management for software solution offerings would be highly desirable.

Desired Characteristics:

• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Demonstrated ability to manage multiple projects simultaneously
• Strong organizational, analytical, and problem-solving abilities
• Familiar with contract terms
• Experience working with global teams / partners
• Strong oral and written communications skills
• Strong interpersonal and leadership skills