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Staff Program Success Learning Strategist

Staff Program Success Learning Strategist

Snow Planet

3 - 8 years

8 - 12 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Product management Graphics Operational excellence articulate storyline Instructional design Management systems Project management Agile Continuous improvement MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the Staff Learning Strategist you will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees.

You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to develop impactful, audience-centered learning experiences. The focus of this role will span across onboarding and in-role development programs. You will collaborate and build strong working relationships with key stakeholders to ensure end-to-end alignment from concept to delivery.

What You Get to Do in This Role:

Help shape the long-term strategy/roadmap for program efforts across onboarding and in-role development
Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives
Partner with Learning Business Partners, senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support
Partner with Instructional Designers / Media Developers by providing direction, oversight, and management of assigned projects and ensure program objectives and timelines are completed on time
Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
Evaluate learning program efficacy

The ideal candidate is naturally curious and passionate about the learning and development space and simplifying complexity - with a keen awareness of evolving tools, technologies, resources, and trends that resonate with a diverse global audience. A minimum of a bachelor s degree with 8+ years of professional or equivalent experience in learning solutions design and development, preferably in a corporate environment. Experience and knowledge of product management and experience (user research, user design and product content) is ideal.

This role requires a well-rounded individual who has a customer-centric approach, excellent organizational and interpersonal skills, and possesses an eye for detail while thriving in an agile, cross-functional environment. Proven track record of leading through influence vs. authority. The ideal candidate is a resourceful, independent problem solver with a willingness to adopt creative approaches.

To be successful in this role, you have:

Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences
Demonstrated ability to leverage AI tools and methods to design and deliver innovative, efficient, and impactful learning programs from content creation to learner engagement
Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick)
Adept at building and scaling complex, multi-audience learning programs including assessments and certifications that align to business goals
Mastery knowledge of adult learning principles and instructional systems design (ADDIE, Agile), and Kirkpatrick s training evaluation levels
Experience of driving impact measurement through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement
Skilled in using with learning and design tools, including eLearning development tools and learning management systems. Familiarity with Articulate Storyline and Rise strongly preferred
Diplomacy, integrity, and empathy that enables you to work optimally at all levels within large organization and with external partners/vendors
Effective project management in fast-paced environments, balancing multiple priorities across cross-functional initiatives
The aptitude to adapt to change quickly, with passion and resourcefulness when tackling unfamiliar tasks and requests
Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement
A positive demeanor, with a sense of purpose and the ability to have fun
Exceptional facilitation and communication skills written, verbal, and interpersonal with the ability to engage diverse stakeholders
Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
The ability to travel, as needed

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Snow Planet

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Rangiora

50 Employees

117 Jobs

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Staff Program Success Learning Strategist