Staff Business Systems Analyst

What if the work you did every day could impact the lives of people you knowOr all of humanity

Position Summary

Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. Provide consultation to users in automated systems. Lead cross-functional linked teams to address business or systems issues. Be client-focused, working in conjunction with Professional Services and Outsourcing functions.

Job Responsibilities:

• Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
• Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
• Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
• Enhances internal and external working relationships and networks with key contacts outside area of expertise.
• Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
• May train and mentor junior level staff.

Experience:

• 8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
• Extensive CRM experience, preferably Zuora
• Knowledge with subscription systems
• Understands best-in-class support and best practices
• Experience working with CRM and ERP, preferably SFDC and SAP
• Strong analytical, written and verbal communication skills.
• Ability to position initiatives, decisions, and outcomes to diverse audiences.
• Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
• Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
• Ability to effectively lead, plan and execute on plans for process improvement

Preferred experience:

• Hands-on experience with Zuora, SFDC and SAP
• JIRA/Confluence knowledge and ServiceNow

Experience/Education

Typically requires a minimum of 5 years of related experience with a bachelor s degree in Computer Science, Information Science or Engineering.