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SSIS/SSRS Support Lead

9 years

0 Lacs

Posted:22 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Contractual

Job Description

Position -- ctc

Role – SSIS/SSRS Support Lead

Experience – 9+ Years

Location – remote

Shift – Rotational (Morning, Afternoon, Night)


Responsibilities

  • Lead the Operations team, driving strategic direction, Job Monitoring, Scheduling, Configuration and Maintenance of Batch Jobs
  • Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction
  • Log, prioritize, and collaborate with product teams on resolving bugs and complex technical issues.
  • Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality.
  • Also help troubleshoot, triage the daily issues and guide the team for any assistance in solving any tickets.
  • Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction
  • Create, modify, and troubleshoot SSIS packages, Stored Procedures, SQL Queries, Automation Processes and SQL Jobs with an eye on performance.
  • Convert, manipulate and prepare large volumes of data for ingestion into our systems using SQL Server integration tools.
  • Create, modify and troubleshoot reporting queries in SQL Server 2019.
  • Maintain and support data ingestion tools and automation scripts.
  • Manage and resolve data-related issues that are reported by customers and internal employees.
  • Conduct quality and business logic checks on all data into and out of systems.
  • Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the work product.

 

Qualifications

  • Bachelor’s degree in computer science or related field.
  • 5+ years’ database and application development and support experience.
  • Proven SQL Language Experience with highly performing SQL.
  • Experience developing and troubleshooting SSIS packages.
  • Experience developing reports and dashboards using tools like Sisense and SSRS.
  • Experience with MS SQL Server.
  • Knowledge of Data Modeling concepts.
  • Experience with one or more scripting languages (e.g., Python, PowerShell, etc.).

 

Required Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

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