Expectations Prior experience serving as an architect in Practice, COE, and HBUs, where they have creating service offerings, solution accelerators, and unique selling propositions Play a critical role in driving automation, continuous integration/continuous delivery (CI/CD), and monitoring capabilities to enhance the development and operations processes. Lead and execute designing, defining, and prototyping the end-to-end unified observability system leveraging NewRelic, Splunk and Grafana Stack Define build, implementation, and deployment strategies for the DevOps, Observability and Site Reliability Engineering Marketing of technology & domain solutions / service offerings to internal/external stakeholders Manage business relationship with the technology partners & start-up eco systems and demonstrate edge over competition. Passionate about technology and customer success with excellent communication and articulation skills Should have prior experience in presenting capabilities and solutions to end customers Build initial prototypes of the observability solution and lead the demo sessions with the customer teams Behavior Competencies Excellent Communication, interpersonal and Presentation Skills People Management Conflict Resolution Solutioning Customer Service Accountability Judgement and decision making Ability to build and maintain relationships with stakeholders Technical Skills At least 4 years of pre-sales experience, working with RFI / RFP, developing and presenting technical design & solution to the internal and external stakeholders Extensive experience in assessing SRE, DevOps, Observability maturity state for with ability to define maturity improvement roadmap. Extensive experience in defining and implementing SRE, DevOps, Observability strategies for 3 or more large scale projects Experience of cloud platforms such as AWS or Azure or GCP Deep expertise in Time Series Databases configurations and implementation on AWS cloud Experience of scale observability projects as architect in designing, implementation, and cloud deployment of observability on containerized (Azure AKS or AWS EKS) applications using NewRelic, Splunk and Grafana Stack or open source Grafana and Prometheus products/tools Deep expertise in designing and implementing of end-to-end distributed tracing using several Daemonsets/agents and telemetry gathering patterns. 3+ years in a Monitoring & Observability automation using NewRelic, Splunk and Grafana Stack including Prometheus based alerting. Deep expertise in observability tools such as Splunk, NewRelic, AWS CloudWatch, AWS OpenSearch, and ELK etc
