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SR.Customer Service Representative - Insulet (Voice & Chat) / 5 days

SR.Customer Service Representative - Insulet (Voice & Chat) / 5 days

Teleperformance (TP)

0 - 5 years

1 - 3 Lacs

thane navi mumbai mumbai (all areas)

Posted:23 hours ago| Platform:

Apply

Skills Required

blended process customer service international chat process international voice international bpo international call center chat support voice process chat process customer support customer care international process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sr. Customer Service Representative Insulet Voice Process

Location:

Job Overview:

We are hiring Sr. Customer Service Representatives for the Insulet Voice Process. The role involves handling international customer interactions with professionalism, accuracy, and strong communication skills. Immediate joiners are preferred.

Key Responsibilities:

Handle inbound and/or outbound customer calls for international clients
Provide accurate information and effective resolutions to customer queries
Maintain high-quality standards in communication and customer handling
Document customer interactions clearly and accurately in internal systems
Meet performance metrics related to quality, productivity, and compliance
Adhere to company policies and process guidelines

Eligibility Criteria:

Education: HSC or Graduate
Experience: Minimum 6 months of international BPO experience
Strong verbal communication skills in English
Willingness to work in a 24/7 rotational shift environment

Interview & Assessment Process:

Candidates must complete the following rounds:

HR Round
AMCAT Assessment
Multichat Writex
Operations Round
Typing Test (Minimum 35 WPM net speed with 90% accuracy)

Assessment Requirements:

AMCAT Score: Cluster 1 (C1) or Cluster 2 (C2)
Multichat Writex Score: Cluster 1 (C1) or Cluster 2 (C2)
Either AMCAT or Multichat Writex must be C1 or C2
All assessments must be completed before the Operations Round

Work Schedule:

5 working days per week
2 rotational week-offs
24/7 rotational shifts

To Apply / Contact For more information

HR Vaibhavi - 7030024179

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