SR.Customer Service Representative - Insulet (Voice & Chat) / 5 days

0 - 5 years

1 - 3 Lacs

thane navi mumbai mumbai (all areas)

Posted:23 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Sr. Customer Service Representative Insulet Voice Process

Location:

Job Overview:

We are hiring Sr. Customer Service Representatives for the Insulet Voice Process. The role involves handling international customer interactions with professionalism, accuracy, and strong communication skills. Immediate joiners are preferred.

Key Responsibilities:

  • Handle inbound and/or outbound customer calls for international clients
  • Provide accurate information and effective resolutions to customer queries
  • Maintain high-quality standards in communication and customer handling
  • Document customer interactions clearly and accurately in internal systems
  • Meet performance metrics related to quality, productivity, and compliance
  • Adhere to company policies and process guidelines

Eligibility Criteria:

  • Education: HSC or Graduate
  • Experience: Minimum 6 months of international BPO experience
  • Strong verbal communication skills in English
  • Willingness to work in a 24/7 rotational shift environment

Interview & Assessment Process:

Candidates must complete the following rounds:

  1. HR Round
  2. AMCAT Assessment
  3. Multichat Writex
  4. Operations Round
  5. Typing Test (Minimum 35 WPM net speed with 90% accuracy)

Assessment Requirements:

  • AMCAT Score: Cluster 1 (C1) or Cluster 2 (C2)
  • Multichat Writex Score: Cluster 1 (C1) or Cluster 2 (C2)
  • Either AMCAT or Multichat Writex must be C1 or C2
  • All assessments must be completed before the Operations Round

Work Schedule:

  • 5 working days per week
  • 2 rotational week-offs
  • 24/7 rotational shifts

To Apply / Contact For more information

HR Vaibhavi - 7030024179

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