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DHL Supply Chain
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Sr. Territory Service Represntative

Sr. Territory Service Represntative

DHL Supply Chain

3 - 8 years

5 - 10 Lacs

Surat

Posted:-1 days ago| Platform:

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Skills Required

Outbound Tally International operations Networking Sales tax Standard operating procedures Performance management system Service quality Operations Apex

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift In-charge (Air Hub)

Job Title

Apex International Operations In-charge (Air Hub)

Function

Hub Operations

Reporting to

Duty Officer / HUB Incharge Air Hub

1. Purpose

Responsible for all inbound, outbound and transit operations at the Air Hub for DP/ Apex/ International shipments. Ensure timely and accurate connections of shipments onto the approved air network

2. Key Responsibilities

Responsibilities

Operational

Responsible for all operational activities for DP/ Apex/Etail/International shipments, in terms of inbound, outbound and transit operations for the Air Hub

Ensure timely and accurate connections of loads onto the approved air network

Ensure timely and accurate dispatch of inbound loads from BDA /Commercial flights to the respective service centers

Ensure timely, accurate and profitable delivery of all shipments to customers

Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers

Handle all exception cases for Apex shipments and ensure closure of the same in collaboration with relevant departments

Handle all internal/ external communications during the shift for smooth operations

Conduct daily staff briefings, including communication regarding any operational changes in the Apex shipments to the concerned staff employees

Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)

Oversee vehicle placement at bays and supervise the carting and tally operations for shipments

Ensure accurate input of data during the tally processes

Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders

Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift

Monitor performance of staff for Apex operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

People

Provide direction, guidance and support to the employees to help them discharge their duties effectively
Ensure capability building for the team

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Ensure service quality and excellence in the Air Hub for the Shipments

Timely connectivity of inbound loads to the service centers (% compliance)

% Stock lying at hub (SLAH) for the concerned product

Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)

Adherence to SOPs (measured in terms of number of non-compliances/ deviations)

Number of instances of misroutes and misconnections

Timely communication with origin in case of exceptions (% closure within TAT)

Timely communication with service centers in case of any network delays, etc.

Ensure Network Health and capacity utilization in the Hub

Adherence to network timelines ( number of instances of delays in arrival and departure schedules)

% connectivity of shipments picked up within the cutoff times to scheduled BDA flights

Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

% Key positions within team with identified successors / potential successors

Save Job Sr. Territory Service Represntative

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