Job
Description
Customer Trust team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate Identity verification platform. Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America, Europe, Japan, China and more). Our customers include Mechanical Turk, Selling on Amazon, Amazon Pay, Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy, least friction, in a highly secure manner to enable a safe and secure shopping experience for customers. The Role: As a Senior Technical Program Manager you will investigate solutions to complex problems, design solutions and work closely with the technical team to implement them. You will play a leadership role by working closely with business teams, technical teams and operational teams alike. Youll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action. You should be comfortable with a degree of ambiguity that s higher than most projects and relish the idea of solving new problems. You will encounter challenging, novel situations every day and given the size of this initiative, you ll have the opportunity to work with multiple technical teams at Amazon in different locations. We re looking for people who are passionate about innovating on behalf of customers, can demonstrate a high degree of ownership, and want to have fun while they build excellent products. Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification !! Key job responsibilities You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details You will be responsible for delivering results despite working in an ambiguous environment You will need a strong bias for action and be able to handle multiple priorities simultaneously You will define strategy and build and execute road maps for the programs you own. You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run. Throughout, you will internalize Amazon s Leadership Principles, and live those into everyday practices to guide your programs to success. - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
