IT Operations and Application Support
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Develop and maintain IT Configuration Management practices and methodologies
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Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams
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Plan, schedule, and execute vulnerability remediation using Qualys
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Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity
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Collaborate with Infrastructure teams to gather and support evolving technical requirements
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Monitor and report unauthorized changes to configuration items
Governance, Risk, and Compliance
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Participate in internal and external audits and address audit findings for assigned applications
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Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools
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Conduct application risk assessments and maintain documentation related to privacy and security
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Support operational resiliency planning, including disaster recovery strategies and service impact assessments
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Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality
Stakeholder and Vendor Management
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Act as a liaison between internal teams and external vendors to maintain high-quality service delivery
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Coordinate with application owners and configuration item stakeholders to ensure service reliability
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Assist with vendor risk reviews and track progress on remediation of identified issues
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Basic Qualifications:
Must have a High School diploma or equivalent or relevant work experience
Preferred Qualifications 2 - 4 years of work experience Background in SaaS applications Experience with ServiceNo