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Snow Planet
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Sr Staff Solution Architect

Sr Staff Solution Architect

Snow Planet

6 - 13 years

20 - 25 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Automation Architecture Data modeling data security Analytical Data quality Operations Analytics SQL Data architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow is looking for an experienced Data Platform Architect to join our Customer Journey Data Platform and Insights team. This is a senior-level, hands-on architecture role focused on building a unified, intelligent data platform that brings together signals across the entire customer journey from product usage and learning engagement to support interactions and community activity.

You will play a critical role in designing and delivering a scalable, secure, performant and AI-ready data platform that powers customer understanding, insights generation, and value-driven actions. Experience with the ServiceNow platform, enterprise software, and AI/ML integration is highly preferred.

Key Responsibilities

Platform Architecture Design

Design and lead the technical architecture for a unified customer journey data platform leveraging modern data and AI technologies.
Define data modeling standards, integration blueprints, and lifecycle management practices.
Architect scalable, distributed data systems including data lakes, data mesh, data fabric, data warehouses, and real-time processing pipelines.
Create reusable architectural patterns that support real-time and batch processing across structured and unstructured datasets.

Technical Strategy Leadership

Partner with engineering, product, and analytics teams to align technical roadmaps with customer insights and business objectives.

Translate business needs and customer signals into data solutions and architectural strategies.

Provide thought leadership in evaluating and implementing cutting-edge tools, frameworks, and best practices.

Drive architectural governance, review processes, and architecture maturity models.

Cloud, Governance, and Security

Design and optimize cloud-native solutions using Azure, Snowflake, Databricks, and other modern platforms.

Establish governance frameworks ensuring data quality, privacy, lineage, and compliance across all sources.

Implement robust data security practices, including RBAC, encryption, and access auditing.

AI/ML Analytics Integration

Architect platforms to support AI/ML workflows, including feature stores, model inference pipelines, and feedback loops.

Work closely with data scientists and ML engineers to embed intelligence across customer journeys.

Enable data democratization and advanced insights through curated datasets, semantic layers, and analytical products.

ServiceNow Platform Alignment

Integrate deeply with ServiceNow platform data models, APIs, and event based systems.

Architect solutions that enhance customer understanding within IT/DT software domains and workflows powered by ServiceNow.

Ensure platform extensibility and API-driven architecture supports self-service analytics, operational workflows, and personalization.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

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Sr Staff Solution Architect