Sr Specialist Customer Service - Order Management

You will be responsible for managing orders and providing customer service to clients, as well as supporting the regional sales team. This role will require you to interact with Sales, Planning, Technical Support, and Customers to ensure that orders and shipments are fulfilled accurately and efficiently. Your key responsibilities will include: - Developing and maintaining positive relationships with Customers and Channel Partners - Supporting sales team in organizing customer teleconferences and addressing order & shipment related queries - Taking ownership of customer issues and ensuring they are resolved satisfactorily - Acting as the main contact point for B2B & Customer Portal related queries - Educating customers on GlobalFoundries business practices and available systems You will also be responsible for revenue management by maximizing revenue through premium services fee collection, identifying PO gaps, and keeping the Sales Team informed about customer issues. Additionally, you will handle order and backlog management tasks such as entering information in Oracle, managing backlogs, resolving customer issues through cross-functional teams, analyzing on-time delivery, and responding to customer inquiries promptly. Furthermore, you will manage B2B projects for customers, participate in system upgrades for continuous improvement, and ensure compliance with GlobalFoundries policies and regulations. The qualifications required for this role are: - Education: Bachelors / Masters Degree - Experience: 6+ years in Order Management / Supply Chain - Language: Exceptional proficiency in English (both written & verbal) Preferred qualifications include exemplary communication skills, customer relationship management abilities, attention to detail, problem-solving skills, project management experience, and proficiency in MS Office, ERP & CRM tools. Knowledge of wafer fabrication process is a plus. GlobalFoundries is an equal opportunity employer, fostering a diverse and inclusive workforce to enhance productivity and innovation. All employment offers are subject to background checks and medical screenings as per local laws. Candidates applying for jobs in India must be fully vaccinated before their start date. For information on benefits, please visit: https://gf.com/about-us/careers/opportunities-asia,