Sr. Service Architect

8 years

28 - 38 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Position: Sr. ServiceNow Architect
Location: Hyderabad
Experience: 8–12+ years
Work Mode: Work from Office (5 days)

Jo Description

We are seeking a Sr. ServiceNow Architect with extensive experience in designing, implementing, and leading ServiceNow solutions across multiple modules. The ideal candidate will have a strong technical foundation, excellent stakeholder management skills, and a proven track record of driving ServiceNow transformations.

Key Responsibilities

  • Lead the end-to-end design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, and SecOps.
  • Collaborate with business and IT stakeholders to translate requirements into scalable ServiceNow solutions.
  • Provide technical leadership on ServiceNow projects, including integrations, upgrades, and custom development.
  • Design and optimize CMDB, data models, and discovery processes.
  • Ensure adherence to best practices, security standards, and governance guidelines.
  • Mentor and guide technical teams to deliver high-quality solutions.
  • Support global implementations and provide coverage for PST hours as needed.

Technical Expertise

  • 8–12+ years of overall IT experience, with at least 5 years in ServiceNow architecture and solution design.
  • Hands-on expertise in ServiceNow scripting (JavaScript, Glide API), Flow Designer, Integration Hub, MID Server, REST/SOAP integrations, and Service Portal.
  • Strong background in CMDB design, data modeling, and discovery.
  • Proven experience in large-scale ServiceNow transformations.

Certifications

  • Mandatory: ServiceNow Certified System Administrator (CSA).
  • Preferred: ServiceNow Certified Implementation Specialist (CIS) in multiple modules, ServiceNow Certified Application Developer (CAD).
  • Highly Desirable: ServiceNow Certified Technical Architect (CTA).

Soft Skills

  • Strong leadership and stakeholder management.
  • Excellent communication skills with the ability to translate technical concepts into business language.
  • Ability to work in a fast-paced, global environment.

Education

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Job Type: Permanent

Pay: ₹2,800,000.00 - ₹3,800,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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