Sr. Service Architect

Position: Sr. ServiceNow Architect
Location: Hyderabad
Experience: 8–12+ years
Work Mode: Work from Office (5 days)

Jo Description

We are seeking a Sr. ServiceNow Architect with extensive experience in designing, implementing, and leading ServiceNow solutions across multiple modules. The ideal candidate will have a strong technical foundation, excellent stakeholder management skills, and a proven track record of driving ServiceNow transformations.

Key Responsibilities

• Lead the end-to-end design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, and SecOps.
• Collaborate with business and IT stakeholders to translate requirements into scalable ServiceNow solutions.
• Provide technical leadership on ServiceNow projects, including integrations, upgrades, and custom development.
• Design and optimize CMDB, data models, and discovery processes.
• Ensure adherence to best practices, security standards, and governance guidelines.
• Mentor and guide technical teams to deliver high-quality solutions.
• Support global implementations and provide coverage for PST hours as needed.

Technical Expertise

• 8–12+ years of overall IT experience, with at least 5 years in ServiceNow architecture and solution design.
• Hands-on expertise in ServiceNow scripting (JavaScript, Glide API), Flow Designer, Integration Hub, MID Server, REST/SOAP integrations, and Service Portal.
• Strong background in CMDB design, data modeling, and discovery.
• Proven experience in large-scale ServiceNow transformations.

Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA).
• Preferred: ServiceNow Certified Implementation Specialist (CIS) in multiple modules, ServiceNow Certified Application Developer (CAD).
• Highly Desirable: ServiceNow Certified Technical Architect (CTA).

Soft Skills

• Strong leadership and stakeholder management.
• Excellent communication skills with the ability to translate technical concepts into business language.
• Ability to work in a fast-paced, global environment.

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Job Type: Permanent

Pay: ₹2,800,000.00 - ₹3,800,000.00 per year

Benefits:

• Provident Fund

Work Location: In person