Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in pune
>
Red Hat
>
Sr. Salesforce Business Systems Analyst- CPQ/Certina (PSA) / Support

Sr. Salesforce Business Systems Analyst- CPQ/Certina (PSA) / Support

Red Hat

5 - 10 years

12 - 17 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

configuring cpq customer service sfdc salesforce visualforce project management data management documentation business analysis user stories triggers salesforce cpq apex business requirement analysis data loader business system agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the job:
The Red Hat IT team is looking for a Senior Salesforce Business Systems Analyst to join our team. In this role, you will be a part of the Salesforce Support Team, working to proactively partner with internal customers to resolve issues and demonstrate value to them by triaging, troubleshooting, and resolving technical issues. As a Senior Salesforce Business Systems Analyst, you should be motivated, possess excellent communication skills, and have the technical expertise to work under dynamic circumstances. Your responsibilities will include front-line troubleshooting, explaining features, and providing best practice guidance for Salesforce users globally. It is essential to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction.What you will do?

Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed

Responsible for delivering an exceptional customer experience by proactively managing issues throughout the ticket lifecycle, ensuring high customer satisfaction

Follow established ticket support processes and procedures

As part of ticket investigation, perform troubleshooting, log questions or suggestions in the ticketing system, and document testing performed, results, issue recreation, and the next planned steps.

Follow established procedures to identify, prioritize, and escalate priority issues to the appropriate resources

Proactively identify recurring issues or opportunities for improvement, and propose process enhancements or systematic solutions

Interpret and refine business requirements and user stories

Write and update knowledge base documentation ensuring that our Customers and IT Teams have the most up-to-date information

Participate in the evolution of team best practices, standards, and policies to enhance the quality and efficiency of customer support

Evaluate new Salesforce releases and applications and remain current with Salesforce administration best practices

What you will bring?

5+ years of experience implementing, configuring, and administering SFDC

2+ years of experience in Salesforce/CPQ support

Demonstrated outstanding customer service experience or prior technical support experience

Salesforce CPQ experience is highly desirable

Proficiency in Salesforce tools such as Data Loader, Workbench, and other data management tools

Should have experience in using and interpreting debug logs

Excellent analytical and problem-solving skills with a keen attention to detail

Experience working in an Agile team

Excellent written and verbal communication skills

Bachelor's degree in information systems or similar, or equivalent business experience

Background in Experience Cloud (PRM) and Consulting Cloud(Certinia) is a plus

Participate in shift-based support coverage

Salesforce Administrator Certification is preferred

More Jobs at Red Hat

Senior Consultant

Mumbai

3 - 7 yrs

INR 11 - 16 Lacs

Senior Software Engineer

Bengaluru

3 - 5 yrs

INR 6 - 8 Lacs

Software Engineer

Pune

2 - 5 yrs

INR 8 - 12 Lacs

Account Solution Architect

Mumbai

6 - 10 yrs

INR 8 - 12 Lacs

Corporate Account Executive

Mumbai, Pune, Bengaluru

1 - 4 yrs

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Red Hat

Software Development

Raleigh NC

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr. Salesforce Business Systems Analyst- CPQ/Certina (PSA) / Support