Sr Representative ID & Profile Management (TCF)

Job Description

Job Title: Sr Representative ID & Profile Management (TCF) Job Description . Role and Key Responsibilities: This profile supports Client ID creation, deactivation & profile changes in Client tools and UDM. This position is responsible for Obtaining, Distributing, Profiling Agent IDs in UDM/IEX and tracking Client IDs of Concentrix employees per Contractual Obligations with Clients. Maintain the database accurately which is used to indicate Concentrix hierarchy, for feedback and tracking purposes. ID/User profile Modification in Client tools & UDM. ID/User profile Deactivation in Client tools & UDM. ID/User profile Creation in Avaya One-X tool. Client ID Password resets. Client ID Renewals & Contract Extension. Key skills & knowledge: BPO experience is preferred. Knowledge of IEX and UDM tools shall be an added advantage. ID/User profile Creation in Client tools & UDM. Effective communication skills, both written and verbal. Proficient in MS Office Applications. Ability to multi-task and meet timelines of deliverables. Detail-Oriented. Flexible to work in a 24/7 Shift environment. ITIL Knowledge shall be an an added advantage. Educational Qualification: Bachelors Degree Disclaimer: - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: India Bangalore - Divyashree Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents