Sr. Quality Evaluator

Job Description

Job Title: Sr. Quality Evaluator Job Description This IJP is only open for Etisalat process BLR location employees. Process Information: Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country s first telecommunications service provider. An international blue-chip organization, Etisalat Group provides innovative solutions and services to 154 million subscribers in 16 countries across the Middle East, Asia and Africa, Etisalat Group is one of the world s leading telecom groups in emerging markets. With consolidated net revenue at AED 51.7 billion and consolidated net profit of AED 9.0 billion for 2020, its high credit ratings reflect the company s strong balance sheet and proven long-term performance Eligibility - All CL/Grade 11 (Operations CRM International/Domestic Industry vertical domestic - Insurance, Banking Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club or should have meeting expectations(QC), exceeding expectations(QPC), outstanding (KC) for two third of the last 12 months (basis stacks updated on the tool - EBucks) All CL/Grade 11 (Operations Industry Vertical International - Insurance, Banking Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process vertical and have a Stacks score of 1 and above or should be in Platinum, Diamond, Gold performance club or should have meeting expectations(QC), exceeding expectations(QPC), outstanding (KC) for two third of the last 12 months (basis Stacks updated on the tool - EBucks) All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting) All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process function. Key Responsibility : a. Participate in knowledge sharing calls b. Participate in the internal training ( Product/Process) c. Coach the team on internal training needs d. Audit calls and share feedback e. Perform root cause analysis to identify main problems Perform defect analysis and suggest solution Desired Skills : a. Superior interpersonal skills - ability to get along with diverse personalities. b. Strong Team Player, ability to influence Team and manage change. c. Ability to coach. d. Good Analytical Skills and strong Process Orientation e. Efficient use of MS-Office suite and Excel tools. f. Ability to work independently and engage in client calls g. Good Listening skills Location: IND Bangalore - MTP Karle 5th, 6th, 7th Floors Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents