SR. PROJECT MANAGER

TASKS -
The consultant will work collaboratively with the main Project Manager and eTools technical leadership team. Responsibilities will include, but are not limited to: Project Coordination and Tracking - Support the main Project Manager in monitoring progress across eTools submodules and workstreams. Develop and maintain detailed project tracking tools (plans, timelines, dashboards). Follow up with developers, QA, and stakeholders on assigned tasks and milestones. Help manage dependencies, identify delays, and propose corrective actions. Track and document ongoing support requests, ensuring timely resolution and communication with end users.

Project Planning and Documentation
Assist in writing and maintaining user stories, cards, and tickets in project tracking systems (e.g., Azure DevOps, GitHub Projects). Document requirements, specifications, and change requests in collaboration with stakeholders and the technical team. Contribute to sprint planning, backlog refinement, and prioritization sessions. Help prepare presentations, reports, and project updates for internal and external audiences.

Stakeholder Communication
Act as an additional point of contact for selected stakeholders, ensuring consistent and clear communication. Participate in stakeholder meetings to gather requirements, clarify priorities, and relay progress updates. Ensure decisions, risks, and action points are logged and followed up. Support the main PM in maintaining alignment across business owners, ICTD, and technical teams.

Coordination with Technical Teams
Liaise with developers, QA, and DevOps engineers to track technical progress and blockers. Translate stakeholder needs into actionable technical tasks in collaboration with the technical leads. Monitor delivery of minor features, enhancements, and bug fixes. Facilitate coordination between business and technical priorities to maintain delivery momentum. Assist in support troubleshooting by helping triage and document issues, reproducing reported problems, and coordinating technical follow-up with developers or support specialists.

Continuous Improvement
Support post-release reviews and documentation of lessons learned. Contribute to improving project workflows, templates, and processes. Maintain a collaborative and transparent working relationship with the entire eTools team.

QUALIFICATIONS AND EXPERIENCE - Must-Have Requirements -
At least 7 years of experience in project management or coordination for IT or software development projects. Demonstrated ability to manage multiple workstreams and priorities simultaneously. Strong experience working with Agile methodologies and tools such as Azure DevOps, Jira, or GitHub Projects. Excellent communication and interpersonal skills, with the ability to coordinate across technical and non-technical stakeholders. Strong organizational skills and attention to detail. Proven ability to work independently and collaboratively, managing tasks with minimal supervision while ensuring alignment with the main PM. Fluency in English (written and verbal).

QUALIFICATIONS AND EXPERIENCE - Nice-to-Have Requirements
Familiarity with software development concepts, including CI/CD, release management, or cloud-based platforms. Experience coordinating cross-functional remote teams. Background in digital transformation or data-driven programme management.

Language Requirements: Fluency in English is required. Additional UN languages will be considered an asset.