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Job Description Job Title: Program Manager Location: Mumbai Job Summary: We are seeking a highly skilled and experienced Ecommerce Program Manager to lead and manage a group of project managers within our Ecommerce division. The ideal candidate will be responsible for overseeing delivery strategies, process design, client relationships, and vendor management, ensuring successful and timely execution of key initiatives. A deep understanding of core Ecommerce, retail, and brand experience is essential. Key Responsibilities: Lead and manage a team of project managers, ensuring they are effectively coordinating and delivering Ecommerce initiatives. Oversee the design and execution of end-to-end delivery strategies for Ecommerce projects, ensuring alignment with business objectives and KPIs. Develop and implement process improvements and best practices for Ecommerce project delivery and team collaboration. Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction throughout the project lifecycle. Manage vendor relationships, including selecting, negotiating, and overseeing vendor performance to ensure quality, cost-effectiveness, and timeliness of deliverables. Collaborate with cross-functional teams (Product, Marketing, IT, and Operations) to drive Ecommerce initiatives from concept through to execution. Maintain a deep understanding of industry trends, emerging technologies, and best practices in Ecommerce, retail, and brand management to drive innovation and competitive advantage. Ensure the Ecommerce platform delivers seamless, scalable, and user-friendly customer experiences across multiple channels. Manage risk and resolve issues effectively to prevent delays or quality issues, while ensuring that projects remain on track and within budget. Analyze project performance and generate reports to track progress, identify improvements, and provide actionable insights. Required Qualifications: Bachelor's degree in Business, Marketing, Technology, or a related field. At least [10+] years of experience in Ecommerce program management, with a strong background in retail or brand management. Proven experience managing a team of project managers and delivering large-scale Ecommerce initiatives. Strong understanding of Ecommerce platforms, digital marketing, customer experience, and technology solutions. Excellent vendor management skills and a track record of successful partnerships with third-party vendors. Strong strategic thinking and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with both clients and internal stakeholders. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong leadership skills with the ability to mentor and guide teams toward achieving business goals. Show more Show less
