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Jobs in gurugram
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Medipol Pharmaceutical
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Sr. Platform Operations

Sr. Platform Operations

Medipol Pharmaceutical

4 - 9 years

|

10 - 20 Lacs

Posted:19 hours ago| Platform:

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Skills Required

google analytics power bi digital operations kpi slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Define, monitor, and report on business KPIs and SLAs (checkout, payment, shipping, etc.)
.
Support local and global teams in implementing mobile apps best practices.
Manage configurations on platforms like Commerce Cloud and Product Information Master.
Coordinate enhancement requests and lead UAT before deployment.
Act as the first point of escalation for operational issues and ensure timely resolution.
Analyze and report key metrics conversion, checkout, payments, returns).
Ensure data accuracy across systems (inventory, orders, taxes, shipping).
Collaborate with technical and business teams for continuous improvement.
Identify and troubleshoot platform issues to maintain optimal performance.

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Medipol Pharmaceutical

Pharmaceuticals

Med City

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