15 Digital Operations Jobs

About Us: Lafayette Luxury Concierge is a global luxury lifestyle management company, catering to High-Net-Worth clients with exclusive experiences and personalized services. Our members-only mobile app is the hub where our clients discover curated offerings and stay engaged with our brand. Role Overview: We are seeking an App Content & Operations Executive to manage and update our members-only mobile application. This role involves keeping the app content fresh and accurate, coordinating with internal teams for updates, and ensuring smooth backend operations. While no coding is required, the candidate should be comfortable using backend tools such as Firebase or Flutterflow to make content changes and manage app updates. Key Responsibilities: Regularly update and maintain content on the mobile app. Coordinate with internal teams to ensure timely content refreshes. Use backend tools (Firebase, Flutterflow) to make content changes and handle app operations. Ensure that all updates are accurate, visually consistent, and aligned with our luxury brand. Liaise with the IT team for any advanced technical requirements. Requirements: 13 years of experience in app content management or digital operations. Familiarity with backend tools like Firebase or Flutterflow (training can be provided). Strong attention to detail and ability to follow brand guidelines. Good communication skills and a proactive approach to managing updates. Good to Have: Experience in luxury, travel, lifestyle, or hospitality industries. Understanding of mobile app operations or CMS platforms. What We Offer: Opportunity to work with a global luxury brand. Exposure to exclusive lifestyle and luxury operations. Collaborative and growth-focused work environment. Job Type: Full-time Schedule: Day shift Monday to Friday Application Question(s): How many years of experience do you have in app content management or digital operations Have you ever managed or updated content for a mobile app or website Are you familiar with backend tools such as Firebase or Flutterflow Have you worked in luxury, travel, hospitality, or lifestyle industries before Are you based in Pune Work Location: In person,

You are a detail-oriented and highly organized Digital Operations Executive working at Socio Labs, a team of dedicated individuals passionate about crafting fresh digital makeovers for businesses. Your role involves supporting and enhancing digital project workflows through effective communication, auditing, reporting, and coordination. Your responsibilities include streamlining internal team communication, managing client interactions, conducting audits, preparing operational reports, reviewing digital deliverables, and supporting project tracking and status updates. You will serve as a communication bridge between clients and internal teams, ensuring timely information flow and project consistency. To excel in this role, you must have a Bachelor's degree in Business Administration, Digital Marketing, Mass Communication, or a related field, along with 3 years of experience in digital operations, project coordination, or account management. Strong verbal and written communication skills, excellent analytical abilities, proficiency in Excel and data visualization tools, experience with project management, attention to detail, and a problem-solving mindset are essential. You should be able to work independently, manage multiple priorities in a deadline-driven environment, and possess your own laptop. Your work location will be in New Delhi, within the Digital Operations/Project Delivery department on a full-time basis. The salary range for this position is 25K - 30K, depending on your experience and performance in the interview process.,

As a professional in this role, your primary responsibilities will include: - Understanding and analyzing client requirements to provide appropriate solutions. It is crucial to have a comprehensive understanding of both business and technical requirements for LOS / LMS changes or enhancements. Furthermore, obtaining approval from various departments such as operations, product, credit, and finance for requirement specifications is essential. - Managing JIRA Sprints and overseeing deliveries for LOS and LMS application. Ensuring the proper implementation of JIRA processes for all change requests related to the LMS application. - Working towards standardizing APIs and products to facilitate seamless integration with third-party partnerships. This involves grasping the fundamentals of underlying systems and interfaces, creating parameterized information for data exchange between systems, and ensuring the publication of standardized APIs to third parties. - Contributing to LMS product design by innovating new products that provide a competitive advantage to the Consumer Finance business. Collaborating with the product department to conceptualize, document, design, and develop new product concepts. Additionally, designing and delivering LMS product features and utilizing tools like JIRA storyboards, information architecture blueprints, and prototypes to gather feedback and enhance the design process iteratively. - Demonstrating a solid understanding of digital and lending operations alongside their respective processes. Providing assistance in addressing audit queries related to the core LMS application and ensuring a flawless audit process for the Digital LMS Application. - Upholding project management standards by ensuring quality and timeliness in all projects. Developing comprehensive project plans, monitoring adherence to these plans to guarantee project completion within set timelines, and reviewing the final output to ensure the desired quality standards are met.,

You will be joining TVS Motor Company, a distinguished two and three-wheeler manufacturer globally, with a focus on sustainability and a 100-year legacy of Trust, Value, and Passion. As the Digital Operations Manager for eCommerce in Bengaluru, your primary responsibility will be to lead the strategic and operational execution of digital initiatives across online and offline retail channels. This includes launching and scaling digital commerce, as well as digitizing dealership operations. Your role will involve spearheading omnichannel and eCommerce execution by developing and executing the omnichannel roadmap, owning channel-wise planning, monitoring channel performance, and implementing interventions to enhance growth and customer experience. You will also be responsible for designing eCommerce ops workflows, establishing SOPs, SLAs, KPIs, and governance models, and driving onboarding and training for dealers, sales teams, and partners. Furthermore, you will lead the retail operations digitization efforts by defining business-side ownership for digital platforms, ensuring tools are aligned with operational realities, and driving behavioral adoption. Your role will also involve defining and evolving user journeys and platform features, working closely with IT and vendors, leading change management initiatives, and aligning the digital operations roadmap with broader business and transformation objectives. To excel in this role, you should have at least 7 years of experience in digital operations and eCommerce roles, a proven track record in launching and scaling D2C or marketplace commerce platforms, an understanding of digital adoption frameworks, change management, and stakeholder engagement. Additionally, you should possess strong program management skills, familiarity with tools like OMS, CRM, LMS, DMS, analytics platforms, and excellent written and verbal communication abilities to facilitate alignment across technical and business teams.,

As a global technology company dedicated to driving energy innovation for a balanced planet, at SLB, we are committed to creating cutting-edge technology that provides access to energy for the benefit of all. We believe that our innovation, creativity, and success are derived from the diversity of our workforce. Therefore, we actively seek individuals with a wide range of backgrounds to foster a culture of inclusion that leverages the benefits of our differences. Our goal is to ensure that every individual feels a sense of belonging within our organization. We strive to encourage, enable, and empower our employees to promote inclusivity, build trust, and demonstrate respect for all members across the organization. At SLB, we have a global perspective but execute our initiatives locally, driven by a shared passion for discovering innovative solutions. We seek to recruit talented and driven individuals and provide them with the necessary support to achieve personal and professional success. Internships at SLB offer a valuable opportunity to gain insight into our operations and assess whether our culture aligns with your values. It is also a chance for you to demonstrate your skills and attitude, showcasing your potential for success within our organization. Our internships are paid positions that typically span from a few months to a year, allowing you to apply your academic knowledge to real-world projects. The Information Technology Internship at SLB is a unique opportunity to explore the foundational role of IT in our industry. You will gain insights into how we deliver critical information to the right individuals at the right time. Our culture is centered on continuous improvement, constantly seeking new ways to collect and transform data into actionable knowledge. Collaborating with colleagues, you will contribute to providing the necessary platform for exceptional work. This internship is ideal for individuals looking to apply their skills in a dynamic business environment and tackle pressing challenges within the industry. We offer opportunities across various locations worldwide. Key Areas Of Focus for the Information Technology Internship at SLB include: - SAP - Data and Analytics - Digital Operations - Digital Enterprise Systems - Cyber Security - Data & Integration - Governance & Performance Requirements for candidates applying to the Information Technology Internship at SLB include: - Academic background in Computer Science, Computer Engineering, Electronic Engineering, Information Technology, System Engineering, or related fields. - English proficiency ranging from B1 to B2, as effective communication and service provision across our Hemisphere require this level of language proficiency.,

As an integral part of the team, you will be responsible for assisting with designs and graphics for marketing materials and web content. Your primary tasks will include creating combinations of photographs, charts, data, and text to produce high-quality artwork within specified deadlines using various software applications. In addition to designing artwork, you will also be tasked with maintaining and managing digital files and artworks, ensuring that all files are organized and easily accessible. You will review final layouts and provide suggestions for improvements when necessary, contributing to the overall quality of the designs. This role requires you to prioritize and manage multiple projects simultaneously while adhering to design specifications and budget restrictions. Your ability to meet tight deadlines under minimal supervision will be crucial to your success in this position. Strong organizational and multitasking abilities are essential to effectively juggle various projects and deliver high-quality work consistently. To excel in this role, you must possess excellent knowledge of design layout and print or digital operations. Proficiency in software applications such as Microsoft Office, Adobe, and Acrobat is essential. Good research skills will also be beneficial in creating innovative and engaging designs for marketing materials and web content. If you are looking for a dynamic role that allows you to showcase your creativity and design skills while working collaboratively with a team, this position offers an exciting opportunity to contribute to impactful projects and develop your graphic design capabilities.,

As a Digital Operations Manager at our company based in New Delhi, you will be responsible for overseeing the daily operations of our digital platforms to ensure seamless functionality, efficiency, and optimization. You are expected to possess a strong background in digital operations, team management, and data-driven decision-making. Your role will require strategic thinking, exceptional problem-solving skills, and the ability to thrive in a fast-paced, technology-driven environment. Your key responsibilities will include managing and optimizing digital workflows to ensure efficiency and scalability, overseeing the implementation and maintenance of digital tools, platforms, and technologies, leading and managing the digital operations team to achieve departmental and organizational goals, collaborating with cross-functional teams to align objectives, developing and monitoring key performance indicators (KPIs) to assess operational effectiveness, analyzing operational data to identify areas for improvement, planning and executing digital projects to ensure timely delivery and adherence to budget, managing vendors and third-party partners involved in digital operations, ensuring compliance with relevant regulations and data privacy standards, overseeing security protocols to protect company and user data, staying updated on emerging trends and technologies to drive continuous improvement, and proposing and implementing innovative solutions to enhance user experience and operational efficiency. To qualify for this role, you should have a Bachelor's degree in Business Administration, Digital Marketing, Information Technology, or a related field (Master's degree preferred), along with at least 5 years of proven experience in digital operations or a similar role. You should have a strong understanding of digital platforms, tools, and technologies, proficiency in data analysis and performance metrics, exceptional project management and organizational skills, excellent communication and leadership abilities, and knowledge of compliance and security standards in the digital space. If you believe you are a suitable candidate for this position, we encourage you to contact us now to explore this exciting opportunity.,

A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in cand customer Service 5+ years of experience in contact center operations, with at least 4 years in a managerial role, preferably in the US banking sector. Strong understanding of consumer banking products, services, and fraud prevention strategies. Excellent analytical and problem solving skills, with a strong focus on data driven decision making. Proficient in contact center management software and performance metrics analysis. Good knowledge of MS Office: PowerPoint, Excel data analysis, Word Excellent analytical, problem solving, and organizational skills, with a meticulous attention to detail. Team spirit, solution oriented and can do attitude combined with diplomatic flair Exceptional communication and interpersonal skills, with the ability to lead and motivate diverse teams and influence clients

As a Graphic Designer, you will be responsible for assisting with designs and graphics for marketing materials and web content. You will create high-quality artwork using various software applications within agreed deadlines. It will be your duty to maintain and manage digital files and artworks, reviewing final layouts and suggesting improvements when necessary. You will need to prioritize and manage multiple projects within design specifications and budget restrictions. Additionally, you should possess excellent knowledge of design layout and print or digital operations, along with proficiency in Microsoft Office, Adobe, and Acrobat. Strong research skills, the ability to meet tight deadlines under minimal supervision, and exceptional organizational and multitasking abilities are also required for this role.,

Genpact is a global professional services and solutions firm with a workforce of 125,000+ individuals in over 30 countries. Our team is motivated by curiosity, agility, and the desire to create value for clients. We serve leading enterprises, including the Fortune Global 500, leveraging our industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently looking for a Vice President - Global Relationship Manager to join our team. In this role, you will be responsible for fostering relationships with current clients, understanding their needs and goals, and managing engagements with executives. Your focus will include driving growth within a regional portfolio or account valued at over $5M, collaborating with enterprise sales, identifying and closing consulting and transformation opportunities, and developing strategic account plans. Key Responsibilities: - Drive growth within a regional portfolio through partnership with enterprise sales and existing relationships - Lead account planning and strategy development - Identify opportunities to optimize account management and client engagement - Provide market intelligence, cross-sell Genpact products, and drive strategic sales initiatives - Develop relationships with C-suite leaders and act as a trusted advisor - Initiate new relationship outreach and expand client influence - Act as a consultant to clients in business transformation using new technologies - Facilitate commercial details and negotiations to ensure mutual satisfaction - Develop Genpact Impact Commercial Models aligned with client objectives - Collaborate with delivery teams to build effective deal solutions Qualifications: Minimum Qualifications: - Experience managing senior client relationships at Fortune 500 companies - Track record of leading and closing deals of $5M TCV or larger - Business/industry expertise and financial/commercial acumen - Prior consulting experience - Bachelor's degree in business, technology, analytics, or related field (MBA preferred) - Experience growing account revenue and expanding relationships with key stakeholders Preferred Qualifications/ Skills: - Comfortable with change and ambiguity - Strong communication and accountability skills - Ability to deliver results and drive value - Trusted advisor internally and externally - Competitive, results-driven, and motivated If you possess the qualifications and skills mentioned above and are looking to join a dynamic team at Genpact, we encourage you to apply for the Vice President - Global Relationship Manager role.,

The Senior Manager - Operations at IHX is responsible for leading and managing the end-to-end human operations involved in healthcare claim processing. This role ensures that all aspects of claim processing are executed with the highest level of quality, efficiency, and compliance with stringent service level agreements (SLAs). The role involves maintaining operational excellence and delivering exceptional service to IHX customers. This position also involves managing large teams of agents across multiple locations, optimizing processes, and maintaining strong relationships with vendors and internal stakeholders. Operational Management: Lead and manage all aspects of human processes involved in health insurance claims processing, ensuring efficient delivery and adherence to SLAs for turnaround time (TAT) and quality. Oversee hiring, training, quality control processes, ensuring compliance with industry standards and customer expectations. Develop and implement strategies for continuous improvement, operational excellence, and process optimization. Coordinate with cross-functional teams, including tech, finance, and customer service, to ensure seamless operational workflows and effective issue resolution. Vendor Management: Manage relationships with external vendors, ensuring alignment with organizational goals and efficient service delivery. Manage and optimise work distribution among vendors to meet delivery and volume commitments. Conduct regular performance reviews with vendors, addressing challenges, and implementing solutions to enhance collaboration. Negotiate and manage contracts and service agreements with vendors, ensuring cost-effective and high-quality service delivery. Team Leadership: Lead a large, diverse team across multiple locations, providing guidance, coaching, and support to ensure high performance and engagement. Oversee workforce planning, including recruitment, training, and development, to build a skilled and adaptable team. Implement performance management processes to drive accountability, recognition, and continuous improvement within the team. Manage headcount alignment according to demand, ensuring resource efficiency and skill alignment across teams. Stakeholder Engagement: Act as the primary point of contact for senior leadership and key stakeholders regarding operational performance and strategic initiatives. Collaborate with internal teams, including sales and product management, to align operational capabilities with business objectives. Engage with internal and external stakeholders to understand their requirements, address concerns, and ensure satisfaction with service delivery. Candidate Requirement: Bachelors degree in business administration, Operations Management, or a related field. 8+ years of experience in operations management, with a proven track record of leading large teams and driving operational excellence. Strong analytical skills, with the ability to interpret data and make informed decisions. Data analytics with proficiency in Excel. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Ability to speak multiple languages can be a plus. Strong understanding of digital operations, including queue management and technical issue resolution. Ability to manage multiple priorities and deliver under tight deadlines. Proficiency in MS Office suite; familiarity with CRM and operational management software is a plus.,

Responsibilities: Manage and optimize digital workflows and processes: Maintain Digital BPIs for Search (SEO & SEM) MIS management - Support data collection for MROI , Track and maintain Global KPI dashboards (Adverity , Media Principles) NCID management for each campaign/ adhering to global requirements Manage planning and implementation cycle for Performance marketing for brands including Media , Content and ROAS management Creatives Anayltics for Content Studio outputs Influencer Marketing Management: Support influencer asset creation with empaneled agencies Identify potential influencer partners who align with our brand and target audience. Support influencer marketing campaigns, including outreach, negotiation, contract building and content creation. Track and measure the performance of influencer marketing campaigns. eCommerce Plan tracks ROI analysis including Quarterly reviews SDH/Smart data hub Involvement in implementation and adoption of new features for data collection and activation Qualifications, traits and experience: 3-5 years of experience in digital operations or a related field Strong understanding of digital marketing principles and best practices Experience with digital analytics tools and platforms, digital influencers Excellent problem-solving and analytical skills Proven ability to manage multiple projects simultaneously with attention to details Ability to work independently and as part of a team Excellent communication and interpersonal skills

About the role The Associate Head of Digital Operations (AHODO) is a pivotal leadership position within the Digital Operations department, directly supporting the Head of Digital Operations (HODO). The Associate Head of Digital Operations (AHODO) will play a crucial role in ensuring the seamless execution of all digital operational activities while fostering a culture of efficiency and excellence. This role requires a strong understanding of digital marketing operations and the ability to manage multiple priorities in a fast-paced environment. Job summary The Associate Head of Digital Operations (AHODO) will assist the Head of Digital Operations (HODO) in managing day-to-day operations, focusing on project management, process optimization, and team leadership. This role demands a proactive approach to identifying areas for improvement and implementing effective solutions. The Associate Head of Digital Operations (AHODO) will be responsible for mentoring team members, supporting client management initiatives, and ensuring operational compliance with industry standards. This position is integral to driving operational excellence and will report directly to the Head of Digital Operations (HODO). Operational Support: Assist in overseeing daily operations, ensuring efficient execution of all operational activities within the Digital Operations department. Strategic Planning: Collaborate with the Head of Digital Operations (HODO), the Founder and Chief Executive Officer (CEO) and the President - Strategy and Growth (PSG) to develop and implement operational strategies that align with the company's goals. Automation and Strategic Execution: Lead the strategic vision and execution of automation across digital offerings including SEO, social media, and PPC campaigns, ensuring alignment with company goals, KPIs, and overall business objectives. Identify and implement opportunities to leverage automation technologies, such as AI and machine learning, to enhance operational efficiency, campaign scalability, and overall campaign outcomes. Implement automation processes for key areas such as keyword research, content optimization, backlink acquisition, and reporting to streamline workflows and boost campaign effectiveness. Collaborate with the Web/IT team to integrate automation tools across platforms, ensuring a cohesive and optimised approach to digital marketing initiatives. Continuously monitor, analyse, and report on automation campaign performance, providing actionable insights and recommendations to improve traffic, rankings, and engagement. Project Management: Assist in monitoring project progress, ensure timely delivery, and maintain high-quality standards. Resource Allocation: Assist in managing resource allocation to optimise team performance and project delivery, leveraging tools and automation to streamline workflows. Process Improvement: Assist in identifying opportunities for operational enhancements and collaborate with the HODO to implement effective changes. Team Leadership and Training: Assist the HODO in providing mentorship to team members, fostering a collaborative and innovative work environment, with a focus on continuous training and development to address current and future challenges in digital marketing. Ensure all the departments are equipped with the necessary tools, training, and resources to excel and drive results in their respective channels. Client Management: Support the Head of Digital Operations (HODO) in managing client relationships, addressing escalations, and ensuring high levels of client satisfaction. Client Deliverables: Ensure that all client deliverables are met, maintaining high-quality standards and timely execution. Client Retention and Satisfaction: Ensure clients are retained, satisfied, and happy with the services offered. Play a crucial role in renewing contracts and extending the customer lifetime value. Performance Metrics: Assist in developing and monitoring key performance indicators (KPIs) to track operational performance. Reporting: Contribute to regular updates and reports on operational performance to the Head of Digital Operations (HODO). Zoho Projects Utilisation: Oversee the effective utilisation of Zoho Projects by all departments, ensuring it is used to its full potential for project tracking, resource management, and collaboration. Work with the Digital Operations Manager (DOM) to ensure seamless integration and optimal usage. Collaboration with Other Departments: Collaborate and closely work with sales, marketing, and other departments to ensure that operational activities align with client acquisition strategies and project deliverables. Conflict Resolution: Assist in resolving conflicts within the team and with stakeholders to promote a positive work environment. Work closely with other leaders to align operational activities with the company's strategic priorities. Leave and Attrition Management: Monitor and manage team members' leave schedules to ensure adequate coverage and minimal disruption to project timelines. Implement strategies to mitigate attrition, and foster a supportive work environment. Compliance: Support compliance efforts, ensuring adherence to industry standards and regulations. Continuous Monitoring & Quality Assurance: Assist the HODO in closely monitoring the quality of deliverables, proactively addressing issues and implementing corrective actions to ensure continuous improvement. Ensure that all departments under operations continuously adapt strategies in response to industry changes, algorithm updates, and emerging trends. Stakeholder Collaboration: Work closely with other leaders to align operational activities with the company's strategic priorities. Innovation & Technology Adoption: Assist in identifying and implementing new tools, technologies, and processes to enhance operational efficiency and stay competitive in the digital marketing space. Business Continuity & Risk Management: Responsible for ensuring continuity in case of operational disruptions, and creating contingency plans for critical projects. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Head of Digital Operations (HODO) or the management to support overall team objectives. You are the right fit, if you have Experience: A minimum of 8-10 years of proven experience in digital operations or a related role, with at least 5 years specifically within the digital marketing industry. Digital Marketing Knowledge: Strong background in digital marketing services, including SEO, SEM, Web Development, PPC, Social Media Management, and ORM. Leadership Skills: Demonstrated leadership abilities, with experience in team management, mentorship, and talent development, and a focus on fostering a collaborative and innovative work environment. Problem-Solving: Strong problem-solving skills, with a strategic and data-driven mindset, enabling you to identify opportunities for improvement and implement effective solutions. Communication: Strong communication and interpersonal skills, enabling effective collaboration with various teams. Project Management: Proficient project management skills, with the ability to manage multiple projects and meet deadlines. Education: Bachelors degree in business administration, management, or a related field (MBA preferred). Analytical Skills: Strong analytical skills and the ability to make data-driven decisions. Adaptability: Ability to thrive in a fast-paced, dynamic environment and handle changing priorities. Automation & Technology Expertise: Familiarity with marketing automation tools and technologies, particularly in areas like SEO, PPC, and SMM, to enhance operational efficiency and drive campaign success. Monday - Friday Work from office - 10 am to 7 pm.

As a Digital Operations Analyst you will be responsible and accountable for developing subject matter expertise on the process and timely delivery of tasks with highest standards You will be working on a process focused on specific aspects of business operations such as organic, social media and advertising campaigns Specifics of the job profile will largely depend on the process and team you are aligned with and will evolve over time. You will be working in process based teams and your responsibilities may include the following: Keyword Research and ad copywriting for campaigns and posts Creative Design for ad and post banners Campaign Reporting Campaign set up and activation on Google ads, Facebook ads or other advertising platforms What youll need to succeed in the role Good communication (written and spoken) skills in English Excellent analytical skills Eye for precision and attention to details Quick learning and grasping capability Demonstrate integrity, maturity and a constructive approach to challenges Graduate or equivalent degree in any stream Interest/ Experience in digital marketing will be a plus

Key Responsibilities: Strategic Leadership: Drive the strategic direction of the Digital Operations team, aligning all activities with business goals and ensuring that digital operations meet or exceed all defined KPIs and Goals. Define a forward-looking vision for digital operations, focusing on efficiency, automation, and continuous improvement. Develop a customer-centric approach to digital operations, ensuring all platform activities and enhancements align with customer needs and expectations. P&L Responsibility & Financial Performance: Profit & Loss Ownership: Oversee the practices P&L, managing revenue generation, cost control, and overall financial performance to meet or exceed budgetary goals. Revenue Growth: Drive revenue growth through effective pricing strategies, cost management, and maximizing efficiency across digital operations. inancial Forecasting: Develop accurate financial forecasts and manage practice budgets, ensuring alignment with company financial goals and targets. Business Development Support & Client Relationship Management: Client Relationship Management: Support client relationship building and management, working closely with sales teams to foster strong client partnerships and identify growth opportunities. Sales Enablement & Pre-Sales Support: Collaborate with sales and pre-sales teams to support business development, contributing to proposal development, RFP responses, and showcasing digital operations capabilities to clients. Market Intelligence & Competitive Analysis: Provide insights into market trends, customer needs, and competitor offerings to support business development and help tailor digital offerings to market demand. Platform Management: Drive delivery of all the Support and Maintenance programs of CMS platforms and marketing automation tools, ensuring seamless integration, high performance, and security. Managed Services & Tagging: Grow a managed services team responsible for the implementation and maintenance of marketing and analytics tagging, ensuring data integrity and accuracy to support analytics and decision-making. Innovation & Technology Roadmap: Innovation in Digital Platforms: Identify and implement emerging technologies Tools, and innovative solutions to differentiate our digital services, offer scalability, and rich user experience. Technology Roadmap: Develop and manage a technology roadmap for digital operations platforms, ensuring alignment with industry trends and business needs. Performance Optimization: Establish and monitor key performance indicators (KPIs) to measure and enhance operational effectiveness. Identify and drive continuous improvement initiatives, leveraging analytics and team insights to optimize processes and outcomes. Process Standardization & Quality Assurance: Develop, document, and enforce standard operating procedures (SOPs) to maintain high quality and consistency across all digital operations. Change Management & Process Transformation: Change Management: Lead and support change management initiatives, particularly around digital transformation projects, ensuring smooth adoption across teams. Process Improvement Initiatives: Identify inefficiencies and drive process transformation to streamline operations, improve productivity, and enhance quality. Team Development & Collaboration: Mentor and develop team members, fostering a collaborative, innovative, and growth-oriented culture. Promote cross-functional collaboration with stakeholders, including Marketing, IT, and Analytics, to align digital operations with organizational goals. Qualifications: Academic: Bachelors degree in Computer Science, Information Technology, Digital Marketing, or a related field. Experience: Minimum 12+ years of IT experience in services industry with 5+ years in technical operations management, with a proven track record in a digital operations environment. Problem-Solving & Communication: Excellent analytical skills with the ability to troubleshoot and solve complex issues. Strong interpersonal and communication skills, with the ability to influence stakeholders and effectively communicate technical concepts. Additional Skills: Familiarity with ITIL practices and Agile methodologies is essential. Proficiency in creating and managing documentation for operations, processes, and SOPs.