Sr. Manager - TA Process Excellence

ABOUT GENERAL MILLS

We make foodthe world loves: 100 brands. In 100 countries. Across six continents.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 2400+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Human Resources focuses on inspiring our talent and teams to drive winning performance. Through exceptional HR practices, support and tools, we enable our employees to maximize their full potential and develop world-class capabilities. Human Resources supports the business to build agile organizations while driving employee engagement. HR is aligned around three areas of practice: HR Operations, Centers of Expertise (CoE), and Business HR

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Purpose of the role

The Senior Manager - Process Excellence & Technology Management will be responsible for driving process ex cellence and leading the end-to-end management of Talent Acquisition processes, tools, technology platforms and capability building. This role will play a critical part in transforming TA operations, ensuring scalability, efficiency, to deliver superior stakeholder/candidate experience. The position requires strong expertise in process design, project management, TA systems (ATS/CRM/AI-enabled platforms), and stakeholder collaboration & Talent Acquisition operations.

This role partners with local and global key stakeholders to bring Talent Acquisition Transformation & Modernization to life at the GIC. The role reports to Head -Talent Acquisition.

KEY ACCOUNTABILITIES

Process Excellence

• Lead process transformation initiatives to standardize, simplify, and optimize TA operations.
• Evolve the current SLAs, and KPIs based on the trends and process maturity.
• Conduct regular process audits, identify bottlenecks, and recommend improvements to enhance recruiter productivity and hiring quality.
• Champion continuous improvement (Lean, Six Sigma, Agile) methodologies within the TA function.
• Partner with compliance, audit, and HR teams to ensure recruitment policies and practices meet legal and organizational standards.

Technology Management

• Own the governance and roadmap of all TA technology platforms implementation (ATS, HRMS, assessment tools, interview platforms, AI/Other tools, dashboards).
• Drive technology adoption, training, and change management across the whole recruiting ecosystem (recruiters, interviewers, hiring managers, vendors etc).
• Collaborate with IT, HRIS, and vendors to ensure system stability, integration, and data accuracy.
• Develop and maintain reporting frameworks/dashboards for leadership visibility on recruiting performance and insights.

Strategic Leadership

• Act as the key liaison between TA, HR COEs, and business leaders to align process strategies with organizational hiring goals.
• Provide thought leadership & drive efficiency programs that reduce costs per hire, improve time to hire, enhances the quality of hire and enhance candidate/hiring manager experience.
• Lead cross-functional projects on process excellence, automation, analytics, and innovation in TA.
• Mentor and guide process/tech specialists within TA, building internal expertise and capability.

MUST HAVE QUALIFICATIONS & EXPERIENCE