D&T Analyst - Marketing Technology

Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Position Title D&T Analyst Function/Group Digital & Technology Location Mumbai Shift Timing XXX Role Reports to D&T Manager, Marketing Technology Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneerin g spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the Work with Heart philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the following Purpose of the role We are seeking an experienced Technical Business Analyst to join our team and play a pivotal role in the success of our Direct-to-Consumer (DTC) and Marketing Technology initiatives. This role is responsible for the setup, integration, and ongoing support of SaaS-based Marketing Technology (MarTech) solutions, including connections to enterprise systems such as SAP. The ideal candidate will have a strong background in technical project delivery and systems integration, paired with analytical rigor and excellent communication skills. This individual will lead development and support activities across our DTC platforms and broader MarTech ecosystem, partnering closely with product, engineering, and vendor teams to ensure systems are functioning reliably and evolving to meet business needs. Key responsibilities include gathering and documenting requirements, supporting the full development lifecycle, troubleshooting and resolving system issues. This role is critical in ensuring our tools, data flows, and platform capabilities align with evolving business strategies, are reliable, and deliver value to our teams. KEY ACCOUNTABILITIES . Collaborate with the product team and the development team to translate business requirements into technical requirements. . Create detailed project documentation including business requirements, functional specifications, user stories, and use cases. . Analyze existing business processes and systems and identify areas for improvement and optimization. . Conduct user acceptance testing (UAT) and ensure that the delivered solution meets the business requirements. . Facilitate meetings, presentations, and discussions with stakeholders to ensure the project is moving forward on time, within budget, and meeting business objectives. . Serve as a bridge between the product team and the development team, ensuring that both sides have a clear understanding of the business requirements and the technical implications. . Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and achieve objectives. This includes using project management methodologies to ensure projects are completed on time and within budget. MINIMUM QUALIFICATIONS Education - Full time graduation from an accredited university 4+ years of experience as technical business analyst in website product development teams Experience working with Shopify ecosystem Experience in a large, complex organization including teams with multiple geographies and across business and technology teams Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines PREFERRED QUALIFICATIONS Experience with Agile development methodologies Working experience with Shopify, Oracle Commerce Cloud, or Loftware would be beneficial Experience with integrations between SaaS solutions: testing, troubleshooting, validating data flows Experience working in a fast-paced, dynamic environment Experience working with Content Management Systems (CMS) Deep understanding of SDLC, Design Principles, and Cloud Exposure to Google Analytics, Salesforce Marketing Cloud, Email Marketing, System Integration, and Data Forms