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Sr . Manager

Rapsys Tech Solutions

5 - 8 years

7 - 10 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Training Automation Usage PDF B2C Focus Manager Technology Business Development Executive Customer service Customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Bengaluru

Experience:

5 8 Years

Salary:

15 LPA

Education:

MBA Preferred (but swagger > stamp)

Languages Preferred:

Tamil, Kannada, Telugu

About the Role

If you believe love is a serious business messy, beautiful, and high-stakes this role is your playground.

As the

Manager VIP Service

, you ll lead a high-performing team of 40+ passionate advisors who are not just handling calls they re rewriting love stories. This is not traditional customer service. This is customer obsession.

You ll bring together operations, coaching, customer experience, and tech enablement into a single powerful function. You will own outcomes, not just manage outputs. Real connection matters more than cold conversion.

If you ve spent 3+ years building something that truly mattered and thrived through the chaos this role was built for you.

Key Responsibilities

Understand the Unsaid
Train your team to listen deeper, respond smarter, and personalize every interaction.

Eliminate Friction
Identify gaps in the customer journey and design seamless experiences that feel intuitive and effortless.

Lead with Care
Coach your team into champions. Build trust, not fear. Foster excellence, not pressure.

Use Technology with Purpose
Integrate tools like AI, dashboards, and automation to eliminate the mundane and highlight the meaningful.

Think Like a Business Owner
Own your zone. Drive growth with a PL mindset. Push for scale and long-term value.

Resolve and Rebuild
Handle escalations with grace. Calm chaos with clarity. You don t deflect you solve.

Who You Are

Customer-obsessed: You prioritize experience over shortcuts and take pride in delighting customers.

Process-oriented builder: You bring order to chaos and improve systems continuously.

Strong communicator and data-driven: You lead with empathy and back it up with insights.

Proven team leader: You ve led a large B2C team for at least 3 years and created real impact.

Resilient under pressure: You thrive during fire drills, tight deadlines, and tough days.

What You ll Gain

A meaningful mission: This isn t just a job it s a chance to change lives by helping people find life partners.

Fast-paced culture: We move quickly, focus on solutions, and skip the politics.

Ownership and autonomy: You ll have the freedom and responsibility to lead your zone.

Steep learning curve: You ll grow fast in a high-accountability, high-growth environment.

A team that matters: Work with smart, purpose-led professionals who lift each other up.

Job Location:

Bengaluru

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Sr . Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Location:

Experience:

Salary:

Education:

Languages Preferred:

About the Role

Manager VIP Service

Key Responsibilities

Understand the Unsaid

Eliminate Friction

Lead with Care

Use Technology with Purpose

Think Like a Business Owner

Resolve and Rebuild

Who You Are

What You ll Gain

Job Location:

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