Sr. Manager, People Services Ops Readiness

In Employee Success (ES) at Salesforce, our goal is to help our employees do the best work of their lives. We attract and retain top talent to build our organization with the Ohana style treatment. As the Sr. Manager in the ES People Operations team, you will lead operational readiness efforts globally, ensuring an amazing employee experience for new employees through mergers, acquisitions, and expansion into new countries. Your responsibilities include: - Provide program management expertise for ES People Services to ensure operational readiness for new employees harmonized via acquisition or new country entity. - Work with ES Centers of Expertise to plan the harmonization strategy, ensuring compliance obligations are met. - Build relationships with key ES stakeholders to operationalize new processes and programs effectively. - Partner with ES M&A for new acquisitions, developing a consistent approach leveraging the ES People Services team. - Develop repeatable tools, templates, and communication plans for scalable solutions. - Define service level standards and create accountability for delivering enhanced value through ES People Services. - Manage and motivate a global team, providing coaching and guidance to ensure a culture of excellence and accountability. - Champion employee development through coaching, communications, and challenging assignments. - Drive operational delivery by establishing priorities, delegating work, and ensuring optimal resource allocation. - Serve as a point of escalation for operational issues and lead resolution. - Drive analysis to identify trends and opportunities for process improvement and service enhancement. Qualifications Required: - 7 years of HR experience, including shared services and/or HR operations role. - Minimum of 5 years of leadership experience managing multiple teams. - Prior experience with Salesforce systems and tools is desired. - Expertise in managing large, complex projects. - Track record of developing effective relationships across all levels of the organization. - Ability to lead major initiatives in a diverse, multicultural environment. - Excellent presentation, verbal, and written communication skills. - Experience in designing, building, and implementing programs and processes to support business needs. - Understanding of HR processes and technology platforms. - Proven success in leading and developing high-performing teams. - Focus on employee development through continuous coaching and feedback. - Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing priorities.,