Sr. Manager – Operations

Domnic Lewis has been mandated to hire for Sr. Manager - Operations

Job Title:

Sr. Manager - Operations

Location:

Jaipur

Reports To:

Site Head

Department:

Operations

Role Overview:

The Sr. Manager - Operations will be responsible for end-to-end management of a large student housing campus. The role ensures smooth day-to-day functioning, excellent resident experience, and adherence to safety and compliance standards.

Key Responsibilities:

• Coordinate with housekeeping, maintenance, landscaping, security, and other support teams.

• Oversee daily campus operations, including check-ins, check-outs, and room allocations.

• Manage and coordinate inventory and supplies.

• Address resident grievances and collect feedback for continuous improvement.

• Collaborate with university or institutional teams for operational alignment.

• Ensure compliance with safety, hygiene, and other regulatory protocols.

• Maintain operational records and generate periodic management reports.

• Monitor and analyze tickets (issues) to identify trends and drive process improvement.

• Manage key stakeholder expectations effectively.

Key Outcomes of the Role:

• Improved Resident Experience: Faster issue resolution and enhanced communication.

• Operational Efficiency: Streamlined processes and better team coordination.

• Accountability: Clear ownership of campus-related tasks and KPIs.

• Compliance: Strong adherence to safety and regulatory standards.

• Scalability: Ability to handle growing occupancy and future expansion.