Sr Manager- Operations (Banking)

The Delivery Leader, Operations will be responsible for managing the service delivery for a domestic customer. You will need to bring extraordinary focus and expertise in designing, implementing, and scaling a dynamic operation and organization that is customer-centric. Your role will also involve focusing on team growth, well-being, and operational rigor. We are seeking a dynamic people leader who can understand the bigger picture, balancing strategic vision and thought leadership with execution excellence. Your profile should include 12+ years of operations experience within a BPO/Contact Centre, with recent years dedicated to managing and running operations. You should have expertise in Operations, KPI Delivery, and Client Management. A successful track record in growing and inspiring large teams is essential, along with the ability to select, attract, motivate, retain, and develop leaders and team members. You should have experience in improving performance against quality, efficiency, and effectiveness metrics, meeting or exceeding contractual service level performance requirements, managing P&L, driving performance, and growing businesses. Experience with a matrix-driven organization and building strong relationships with stakeholders is important. Additionally, strong internal client-facing skills with excellent communication, negotiation, and conflict management abilities are necessary. Analytical acumen and the ability to streamline complex processes will be advantageous. This is a full-time, permanent position with benefits including Provident Fund and a yearly bonus. The work schedule will involve day and morning shifts. Applicants are required to be comfortable with a 6-day workweek and the Vadodara location. Experience in the Banking domain is preferred. The work location is in person.,