Sr Manager- Operations (Banking)

The Delivery Leader, Operations will be responsible to manage the service delivery for a domestic customer. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor. We are looking for a dynamic people leader who understands the -bigger picture, and can balance strategic vision and thought leadership with execution excellence.

Profile & Experience

• 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.

• Expertise in Operations, KPI Delivery & Client Management

• Successful track record in growing and inspiring large teams , with proven ability to select,

attract, motivate, retain, and develop leaders and team members.

• Successful track record of improving performance against quality, efficiency, and effectiveness

metrics, and meeting/exceeding contractual service level performance requirements.

• Experience of managing P&L, driving performance and growing businesses

• Experience with a matrix driven organization. Proven track record of building

strong relationships with stakeholders.

• Strong internal client-facing skills with excellent communication, negotiation and

conflict management skills.

• Analytical acumen and the ability to streamline complex processes.

Job Types: Full-time, Permanent

Pay: ₹2,000,000.00 - ₹2,600,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Will you be comfortable for 6 days working?
• Will you be comfortable for Vadodara location?
• Do you have experience in Banking domain?

Work Location: In person