Sr. Manager - Customer Service Transformations

Role Overview: As a Senior Manager in Customer Service Transformations, you will lead or participate in the implementation of contact centre solutions across various client organizations. Your role will involve designing and implementing best practices to ensure the successful execution of projects. You should have proven experience in project management methodology and possess strong analytical and problem-solving skills. Additionally, you will function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice. Your expertise in Customer service, Contact Center, Service desk, Help desk verticals, statistical modeling, and machine learning will be essential for this role. Key Responsibilities: - Lead or participate in the implementation of contact centre solutions - Design and implement best practices - Act as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice Qualifications Required: - Proven experience in project management methodology - Strong analytical and problem-solving skills - Certification in Six Sigma - Experience in Customer service, Contact Center, Service desk, Help desk verticals - Skills in Statistical modeling and Machine Learning Additional Details: The company operates in the ITES/BPO/KPO industry and the functional area is ITES/BPO/Customer Service. The required education for this role is a Bachelor's Degree. The employment type is Full Time, Permanent. The key skills required for this role include Customer Service, Digital Transformation, RPA, and Automation. Recruiter Name: Maheshwari Balasubramanian,