Posted:2 days ago|
Platform:
Work from Office
Full Time
14+ years of operations experience within a BPO/ Contact Centre
Responsible for managing the operations for a leading US Banking client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.
Successful track record of improving performance against quality, efficiency and effectiveness metrics and meeting/exceeding contractual service level performance requirements.
Proven ability to drive performance and grow businesses
Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
Strong internal client-facing skills with excellent communication negotiation and conflict management skills.
Analytical acumen and the ability to streamline complex processes. MBA/ PG Degree
Contact Person- Hemalatha
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