Sr. Manager - Banking Operation Golden Opportunities

14.0 - 20.0 years

30 - 35 Lacs

Gurugram

Work from Office

Candidate Expectation and Roles & Responsibilities: 14+ years of operations experience within a BPO/ Contact Centre Responsible for managing the operations for a leading US Banking client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company. Domain Knowledge : Profound understanding of banking operations (KYC, AML, Fin crime) Successful track record in growing and inspiring large teams with proven ability to select, attract, motivate, retain and develop leaders and team members Successful track record of improving performance against quality, efficiency and effectiveness metrics and meeting/exceeding contractual service level performance requirements. Proven ability to drive performance and grow businesses Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders. Strong internal client-facing skills with excellent communication negotiation and conflict management skills. Analytical acumen and the ability to streamline complex processes. MBA/ PG Degree Contact Person- Hemalatha

Posted 3 days ago

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