Sr Manager-Banking Operation-Gurgaon

As a Senior Manager of US Banking Operations in Gurgaon, you will leverage your 14+ years of operations experience within a BPO/ Contact Centre to lead the operations for a prominent US Banking client. This pivotal role comes with P&L responsibility and direct influence on the growth trajectory of one of the company's most disruptive and rapidly expanding businesses. Your deep domain knowledge in banking operations, including KYC, AML, and financial crime, will be essential in ensuring the success of the operations. Your responsibilities will include fostering and empowering large teams, demonstrating a successful track record in team selection, motivation, retention, and leadership development. You will be expected to drive performance improvements across quality, efficiency, and effectiveness metrics, consistently surpassing contractual service level requirements. Your experience in managing a matrix-driven organization and building strong relationships with stakeholders will be crucial for success in this role. To excel in this position, you must possess strong internal client-facing skills, exceptional communication abilities, negotiation prowess, and conflict management expertise. Your analytical acumen will be valuable in streamlining complex processes and identifying opportunities for enhancement. Additionally, your educational background, preferably an MBA or PG degree, will further support your leadership in this role. As a Senior Manager of Banking Operations in Gurgaon, you will play a pivotal role in driving performance, fostering growth, and maintaining strong relationships with internal and external stakeholders. Your leadership will be instrumental in ensuring operational excellence and driving the success of the US Banking client within the organization. Key Skills: Banking Manager Industry Type: ITES/BPO/KPO Functional Area: Banking Operations Required Education: B.Com Employment Type: Full Time, Permanent Job Code: GO/JC/532/2025 Recruiter Name: Hemalatha,