Sr. Key Account Executive ( KAM )

Responsibilities:

• Responsible for managing a set of high revenue clients.
• Overseeing complete account management activities at PAN India level.
• Handling queries on business association and facilitate onboarding along with maximizing customer satisfaction through continuous improvement.
• Acquire a thorough understanding of key customer needs and requirements.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Driving important KPIs across other teams like operations, finance and tech to deliver the best experience for the client.
• Manage the delivery of service for assigned accounts.
• Day to day interaction with clients regarding their business requirements.
• Meeting client on a regular interval on performance, load increment, relationship building.
• Ensure end-to-end tracking of shipments which are stuck in-transit, DC, Hub and PPC PAN India.
• Ensure cross functional coordination to achieve timely system closure as per the timeline defined by the management.
• Monitor and ensure increase in delivery strike and reduce customer complaint/ escalation and RTO percentage.
• Weekly review with key customers on our service standard and related improvements.
• Share timely and accurate monthly MIS reports with the senior management team and reporting.

Requirements

• Bachelor's degree in business administration, marketing or a related field.
• Proven experience in key account management or sales roles, preferably in the courier or logistics industry.
• Excellent communication and interpersonal skills to build strong relationships and effectively interact with clients.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Strategic thinking and problem-solving abilities to develop innovative solutions and address client needs effectively.
• Ability to work independently and as part of a team, collaborating with various departments to ensure client satisfaction.
• Proficiency in using CRM software and other sales and reporting tools.
• Knowledge of the courier and logistics industry, including market trends and competitor analysis.
• Attention to detail and strong organizational skills to manage multiple accounts and prioritize tasks effectively.
• Willingness to travel as required to meet with key clients and attend industry events.