Sr Human Resources Consultant

Amazon

2 - 7 years

12 - 16 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

supervisor data analysis quality standards employee retention work management consulting hr customer service subject matter expert ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program
Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees
Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon s employee retention efforts
Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions
Facilitate escalated communication between stakeholders, employees with disabilities
Coordinate with DLS Management and Legal on escalated issues as appropriate
Manage sensitive cases such as Behavioral Health conditions
Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions
Conduct job site analyses as needed
Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities
Maintain strict confidentiality in verbal and written communications
Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities
Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database
Assess business unit s training needs and/or group training sessions as appropriate
Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested
Adhere to internal SLAs and quality standards
Maintains a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day and new site launches
Ability to travel as appropriate (up to 50% of the time) Bachelors degree, or 2+ years of Amazon (blue badge/FTE) experience
Knowledge of Microsoft Office products and applications Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
Experience developing policies and supporting documentation
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

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