Sr Group Manager F&A Ops (RTR,OTC+PTP)

RTR/OTC (Mandate)

Client Facing role

Operations

Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.
Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up. Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client

•Manage conference calls/other communication with the client and build a rapport with key client contacts.
Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building. Competencies/ Skill set: Experience working in milestone and deadline driven environment Ability to influence leadership, work with people and drive towards common solutions and issue resolutions. Experience coaching team leaders and working teams in delivering their projects. Excellent communication and presentation skills. Good numerical and analytical ability. Proven business acumen Farming, supporting new business initiatives. Internal co-ordination with Projects and EUs to meet SLA standards. Transitioning support. Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations. Large people management role and ensure talent is developed and cultivated in WNS.

• Transformation, Innovation and Process Improvements

• Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change
• Operational Development and Continuous Improvement
• Co ordinating with the quality & Transformation team to ensure the process improvement and transformations are demonstrated to the satisfaction of the client
• Continuously engaging with the team to improve the current BAU and improve the efficiency of the processes

Risk / Controls

• To have a regular review on the associated risks and to ensure sufficient controls are in place
• Monitor and implement robust controls in the process an ensure zero customer feedbacks

Customer Satisfaction

• Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores
• Maintain excellent working relationship with onshore peers by having regular scheduled calls

Mandate Skillset :

Strong exp in F&A - RTR/OTC(Mandate) + PTP

Client facing role

Good team handling and client management

End to end service delivery, Transactional activities including deliverables in Transformation requirement & Transitioning support, Internal co-ordination with Projects and EUs to meet SLA standards.

Driving transformation via Consolidation/Harmonisation/Automations (incld. RPA/Power BI)

Work Location : Pune | 100% Work from Office

Geo Responsibility : Global Support