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Flame University
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Sr. Executive - Guest Relations

Sr. Executive - Guest Relations

Flame University

2 - 7 years

3 - 6 Lacs

pune

Posted:5 days ago| Platform:

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Skills Required

guest relations administration front desk front office guest handling gre foe

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sr. Executive - Guest Relations

Location:

Role Summary

Represent FLAME Universitys hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.

Key Responsibilities

1. Guest Management

Greet and welcome visitors, parents, delegates, and stakeholders.
Maintain visitor records and ensure smooth check-in/check-out processes.
Provide accurate campus information and guide guests as required.

2. Coordination & Communication

Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements.
Handle appointment scheduling, meeting room arrangements, and event-related guest coordination.
Manage communication through phone, email, and the front desk.

3. Hospitality & Service Excellence

Ensure professional service standards for all campus guests.
Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events.
Maintain the reception areas cleanliness, ambience, and presentation.

4. Administration & Support

Manage visitor passes, ID cards, and stationery logs.
Support travel, accommodation, and transport arrangements for official guests and delegations.
Assist in basic documentation, filing, and daily reporting.

Required Skills

Excellent communication and interpersonal skills
Pleasant personality with professional grooming
Prior experience in hospitality/front office roles (preferred)
Strong customer service orientation
Ability to multitask and remain calm under pressure
Basic proficiency in MS Office and telephone/email etiquette

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