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Munim ERP Pvt Ltd
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Sr. Customer Support Executive

Sr. Customer Support Executive

Munim ERP Pvt Ltd

1 years

3 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

support service chat management resolve research empathy typing communication layout

Work Mode

On-site

Job Type

Full Time

Job Description

As a Sr. Customer Support Executive, you will play a key role in delivering exceptional customer service and driving support excellence across voice and chat channels.

Responsibilities

Answer incoming calls / Make outgoing calls as per requirement
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up on customer calls where necessary
Inbound Chat Support – Respond with empathy & professionalism
Troubleshoot Issues – Make sure users get quick and clear solutions

Qualifications

1+ years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

Job Location: HSR Layout Bangalore

Language Known - English + Tamil + kannada + Malyalam.

Job Type: Full-time

Pay: ₹360,000.00 - ₹432,000.00 per year

Work Location: In person

Speak with the employer
+91 9510888111

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