Sr. Customer Support Executive

Identixweb Limited

1 years

0 Lacs

bengaluru karnataka india

Posted:5 days ago| Platform:

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Skills Required

support troubleshooting software management resolve service research chat empathy typing communication

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused

Customer Support Executive

to join our team. The ideal candidate will provide excellent support to clients. The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users.Roles & Responsibilities for Sr. Customer Support Executive

Respond to customer inquiries via phone, email, and chat.
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up on customer calls where necessary
Inbound Chat Support – Respond with empathy & professionalism
Troubleshoot Issues – Make sure users get quick and clear solutions

Qualification and Requirement

1+ years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Language Known – English + Tamil + kannada + Malyalam.

Skills for Sr. Customer Support Executive

Communication and Presentation
Basic In MS Office and Excel.
Superior listening, verbal, and written communication skills
Ability to create user guides and FAQs for customers.

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