Sr. Customer Success Executive

Responsibilities

• Assist in onboarding, understanding customer objectives, and explaining the offering.
• Conduct platform demos to showcase key features and value propositions
• Handle customer queries related to the platform and billing issues.
• Preparing RI's and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
• Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e. g., by business unit, account, usage type).
• Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
• Raise and track AWS support cases under guidance.
• Work on internal documentation and process notes.
  

Requirements

• Technical background i. e., BE/B. Tech/MBA (IT).
• 0-3 years of experience in customer service/facing roles.
• Excellent communication, presentation, and relationship-building skills.
• Ability to multitask and manage time effectively.
• Detail-oriented and proactive in following up with customers.
• Strong problem-solving skills with a proactive and customer-first mindset.