Sr Customer Service Executive - Service Delivery & Management

About The Company

• Key Objective / Purpose of the Job:
  

• To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.
• To provision IP/ MPLS based services on Tata Communication Global Enterprise network.
• Major Activities
• Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
• Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
• For managed customers the customer device configuration is to be carried out.
• To perform terminations and ceasing of configurations from network as per the orders.
• The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.
• The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.
  

II) Person Specification

• Essential Qualifications:
  

• Requisite Skills:
• Technical
  

• Functional Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.Systems/process knowledge are key drivers on the job.
• Behavioral Systematic approach towards work areas.
• Should be able to cope up excellently under stressful circumstances.
• Good communication skills
• Work Experience
• Should have worked in a service provider's environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must.Exposure to IP/MPLS and MPLS based VPNs is desirable. CCIP/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.