As a Customer Service and Operations professional in the freight forwarding industry, your role will involve: - Handling freight enquiries, quotations, and coordination with local and international clients. - Negotiating rates and services with shipping lines, airlines, and overseas agents. - Executing time-bound and critical sea/air shipments for MNC clients. - Independently managing freight forwarding operations and customer service without supervision. - Ensuring timely job invoicing and preparing job reports. Qualifications required for this role include: - A graduate with a minimum of 5 years of experience in customer service and operations in a reputed freight forwarding company. - In-depth knowledge of import/export/cross-trade business by sea freight and air freight. - On-the-job experience in international freight forwarding job costing and quotations. - Familiarity with customs procedures and port operations. - Strong convincing and problem-solving skills. - Highly proactive and organized work style. - Excellent written and oral communication skills. In addition to the above responsibilities and qualifications, the company offers: - Excellent salary, perks, and standard employment benefits. - Wide scope for career growth opportunities. - High motivation, job appreciation, and work satisfaction. - Exceptional work exposure in all fields of freight forwarding.,

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Sr. Customer Service Executive- Freight Forwarding