Sr. CRM Executive / Sr. CRM Executive / CRM Manager

As an Executive /Sr. Executive/AM/ Manager CRM at Sikka Group's site "Kamna Greens" in Noida, Sec.143, your primary responsibility will be to manage the end-to-end customer relationship journey. This includes overseeing all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. **Key Responsibilities:** - Timely closure of agreements for buyers and sellers and coordinating the entire documentation process till the registry is finalized. - Coordinate with bankers, channel partners, internal teams, and other departments to ensure smooth operations. - Develop strategies to achieve collection targets effectively. - Monitor and address grievances and escalations received from customers. - Provide timely, accurate, and satisfactory solutions to each customer query. **Qualifications Required:** - Bachelor's degree with a minimum of 3+ years of relevant experience. - Proven track record in customer relationship management, especially in the real estate industry, focusing on post-sales activities. - Excellent communication and interpersonal skills to establish rapport and trust with customers. - Strong problem-solving abilities to address customer inquiries and concerns efficiently. - Familiarity with CRM software and tools. - Results-driven mindset with a customer-centric approach. Please note that candidates from a Real Estate background are preferred for this position. If you are interested in this full-time opportunity, kindly send your updated resume to hr_recruit@sikka.in or contact 9717020195. (Note: The above details are subject to change as per the company's requirements.),